Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Angel Nolasco

Salt Lake City,UT

Summary

Dynamic professional with a proven track record at Acima Credit, excelling in customer service and compliance. Skilled in data entry and fluent in Spanish, I leverage excellent communication and listening skills to resolve issues effectively. Recognized for enhancing customer satisfaction and maintaining accurate account records while fostering teamwork.

Overview

3
3
years of professional experience

Work History

Field Collections

Acima Credit
Salt Lake City, UT
12.2023 - Current
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Reviewed accounts to determine payment plan compliance.
  • Received payments and posted amounts to customer accounts.
  • Ensured compliance with federal and state collections laws and regulations.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Recorded information about status of collection efforts.
  • Visited houses of past due accounts

Service Agent

Avis Budget Group
Salt Lake City, UT
06.2023 - 11.2023
  • Managed customer accounts by updating information accurately into the system.
  • Demonstrated excellent communication skills both verbally and written.
  • Kept work area clean, organized, secure and free from hazardous conditions.
  • Processed payments, returns and exchanges according to company policies.
  • Responded to customer complaints in a timely manner.
  • Assessed customer needs to provide the best solutions.
  • Greeted customers and provided assistance with their inquiries.
  • Followed up with customers to ensure satisfaction with services provided.
  • Collaborated with team members to meet daily goals set by management.

Retail Sales Associate

Gap
Salt Lake City, UT
03.2022 - 01.2023
  • Assisted customers with finding the right product for their needs.
  • Demonstrated knowledge of store products and services.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Greeted customers upon entering the store and provided assistance.
  • Stocked shelves with merchandise according to company standards.
  • Organized displays to attract customers and promote sales.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Initiated friendly conversation with customers to determine level of assistance required.

Education

High School Diploma -

West High School
Salt Lake City, UT
06.2023

Skills

  • Data Entry
  • Basic Maintenance
  • Customer Service
  • Excellent Communication
  • Listening Skills
  • Customer Service
  • Money Handling
  • Fluent in Spanish
  • Works well with others
  • Leadership

Affiliations

  • Some interesting things about me is that I've played Academy level soccer since I was a little kid. I've played in about 12 different states within the US. I've also played in England, Amsterdam, and South Africa. Traveling for the purpose of sports has helped me build up discipline and has pushed me to grow as a person. Im a very hard working person and is eager to keep learning knew things.

Languages

Spanish
Full Professional

Timeline

Field Collections

Acima Credit
12.2023 - Current

Service Agent

Avis Budget Group
06.2023 - 11.2023

Retail Sales Associate

Gap
03.2022 - 01.2023

High School Diploma -

West High School

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Angel Nolasco