Angel Okafor
Orlando,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Optimum Mind Health
06.2023 - Current
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Investigated and resolved customer inquiries and complaints quickly.
Teacher's Assistant
Faith Christian Academy
05.2020 - 08.2021
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Mentored and tutored individual students needing additional help.
Education
Bachelor of Science - Health Sciences
University of Central Florida
Orlando, FL12.2024
Skills
- Customer Education
- Client Relations
- Report Preparation
- Issue and Complaint Resolution
- Quality Assurance Controls
- Problem-solving abilities
- Computer Skills
- Microsoft Office
- Call Documentation
Timeline
Customer Service Representative
Optimum Mind Health
06.2023 - Current
Teacher's Assistant
Faith Christian Academy
05.2020 - 08.2021
Bachelor of Science - Health Sciences
University of Central Florida