Angel Ortiz
Tamarac
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Attentive telecommunications professional with training and experience to handle stressful situations.
Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Overview
10
10
years of professional experience
1
1
Certification
Work History
911 Communications Instructor
Broward Sheriff's Office
09.2020 - Current
- Enhanced student performance by implementing innovative teaching methods and strategies.
- Developed comprehensive curriculum plans for effective lesson execution, resulting in improved student understanding and engagement.
- Collaborated with colleagues to share best practices, leading to a more cohesive and effective learning environment.
- Mentored junior instructors in communication techniques, fostering professional growth and increased instructional quality.
- Continually updated personal knowledge of industry trends and developments in the field of communications instruction to stay current with best practices.
- Provided ongoing support for students facing academic challenges or needing additional guidance in mastering course content, ultimately improving their chances of success in future endeavors.
- Fostered physically and emotionally safe and supportive learning environment characterized by efficient and effective routines, clear expectations and organization that maximized student learning.
- Reviewed and analyzed data to measure and assess student growth aligned to instructional goals and course objectives and adjusted instructional strategies and content delivery.
- Demonstrated understanding of instructional planning and timely delivery paced by standards-based and data-driven instruction that engaged students, incorporated technology and made learning relevant for learners.
- Implemented project-based learning initiatives that encouraged collaboration among students while strengthening their communication abilities.
- Managed classroom behavior effectively to maintain a conducive learning atmosphere, minimizing disruptions and maximizing focus on instruction.
- Promoted active listening and critical thinking skills through engaging classroom activities, enhancing overall comprehension of complex topics.
- Addressed diverse learning styles through differentiated instruction, ensuring all students had equal opportunity to succeed academically.
- Employed variety of instructional techniques and integrated and actively used technology and media consistent with needs and capabilities of students.
911 Dispatcher
Broward Sheriff's Office
04.2018 - Current
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Reduced errors in dispatch process by meticulously documenting call details and resource allocation.
- Supported efficient response efforts with effective triage of emergency situations, ensuring proper allocation of resources.
- Consistently met or exceeded departmental standards for call handling time, contributing to an optimized emergency response system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Answered calls from automatic routing system and took basic information from callers.
- Proved successful working within tight deadlines and a fast-paced environment.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
11 Bravo Infantryman
United States Army National Guard
11.2014 - 11.2022
- Enhanced team performance by conducting regular training sessions on tactical operations and weapon handling.
- Reduced risk of injury during operations by enforcing strict adherence to safety protocols and procedures.
- Increased mission readiness through meticulous maintenance and inspection of weapons, equipment, and vehicles.
- Improved unit cohesion by fostering a positive work environment and promoting open communication among team members.
- Facilitated cross-functional collaboration with support units such as artillery, aviation, and engineering to ensure mission success.
- Expedited decision-making process during operations by effectively communicating vital information to superiors in a timely manner.
- Supported humanitarian aid missions by providing security for relief workers and distributing essential supplies to affected populations.
- Participated in joint military exercises with foreign allies, demonstrating adaptability to different operational environments while fostering international cooperation.
- Preserved the integrity of classified information by adhering to strict security procedures in handling sensitive documents and communications equipment.
- Assumed leadership roles when necessary, demonstrating effective decision-making abilities and strong command presence under pressure.
- Supported unit retention efforts by fostering a sense of pride and camaraderie among team members, leading to higher reenlistment rates within the infantry.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
- Conducted reconnaissance operations to gather intelligence on enemy positions.
- Trained new infantry soldiers on standard operating procedures.
- Developed and implemented strategies to maximize squad efficiency.
- Conducted safety briefings for squad members prior to missions.
- Maintained high standards of discipline within the ranks through consistent enforcement of established rules and regulations governing conduct during both training and operations.
- Provided mentorship to junior infantrymen, sharing knowledge gained from experience as well as offering guidance on career progression opportunities within the Army.
- Assisted in the planning and preparation of training exercises designed to simulate real-world scenarios for enhanced learning experiences.
- Developed comprehensive after-action reports following missions, identifying areas for improvement in tactics, techniques, and procedures for future operations.
Manager
McDonalds
06.2014 - 04.2018
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
Education
No Degree - Psychology
Broward College
Fort Lauderdale, FLSkills
- Training Facilitation
- Group Dynamics
- Media Relations
- Critical Thinking
- Leadership Development
- Public Speaking
- Problem Solving
- Interpersonal Communication
- Project Management
- Conflict Resolution
- Assessment and Evaluation
- Written Communication
- Social Media Management
- Time Management
- Emotional Intelligence
- Effective Listening
- Student Mentoring
- Student Tutoring
- Classroom Management
- Coaching and Mentoring
- Active Listening
- Nonverbal Communication
Accomplishments
Honorable Discharge from the Army
Non disciplinary actions for 5 years with the Sheriff's office
Military service rewards
Certification
Hostage Negotiations Certification
Advanced Report writing Certification
General Instructor Certification
CPR instructor Certification
SWAT Dispatcher
APCO Instructor Certifications
Languages
English
Full Professional
Timeline
911 Communications Instructor
Broward Sheriff's Office
09.2020 - Current
911 Dispatcher
Broward Sheriff's Office
04.2018 - Current
11 Bravo Infantryman
United States Army National Guard
11.2014 - 11.2022
Manager
McDonalds
06.2014 - 04.2018
No Degree - Psychology
Broward College