Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Angel Ortiz

Fredericksburg ,VA

Summary

Dynamic and dedicated former Police Sergeant at San Juan Police Department and former Police Officer at DC Metropolitan Police Department, skilled in crisis intervention and community engagement. Proven track record in reducing criminal activity through proactive policing and effective conflict de-escalation. Committed to fostering trust and safety within diverse communities while mentoring junior officers to enhance their skills and performance.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Police Officer

Metropolitan Police Department
07.2005 - 10.2025
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Answered emergency calls for help from citizens and business owners.
  • Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
  • Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
  • Secured crime scenes, gathered evidence, and questioned witnesses.
  • Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
  • Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
  • Reduced criminal activity in assigned areas through proactive policing and community engagement.
  • Investigated and reported crimes, accidents, offenses, and damage to property.
  • Trained and Worked in several Tactical Civil Disturbance Operations.

Police Sergeant

San Juan Police Department
10.1994 - 07.2005
  • Supervised and coordinated daily operations of patrol shifts of up to [Number] officers.
  • Served as mentor and role model to junior officers.
  • Managed personnel schedules, ensuring adequate coverage for shifts while minimizing overtime expenses.
  • Accompanied police officers during shifts to evaluate performance and resolve incorrect behaviors.
  • Supervised crowds at busy events to prevent injuries and property destruction.
  • Mentored junior officers, providing guidance on best practices for policing techniques and career advancement opportunities.
  • Led shift briefings to inform officers of properties to check and individuals of note in local areas.
  • Provided critical incident command during emergency situations, directing response efforts to protect public safety swiftly.
  • Developed and maintained positive relationships with community members.
  • Coordinated special event security details, working closely with organizers to ensure public safety during large gatherings.
  • Motivated and trained squad members to become proficient with equipment and daily tasks.

Education

No Degree - Accounting

San Juan City Community College
San Juan, PR

No Degree - Criminal Justice

Ana G Mendez University
Carolina, PR

Police Officer Training - Criminal Justice

Metropolitan Police Academy
Washington, DC
04-2006

FBINA National Academy - Criminal Justice

Virginia State University
Quantico
12-2003

Police Officer Training - Criminal Justice

Puerto Rico Police Academy
Villalba, PR
04-1995

Skills

  • Report writing
  • Integrity and honesty
  • Conflict de-escalation
  • Relationship building and management
  • De-escalation techniques
  • Patience and empathy
  • Community engagement
  • Criminal investigations
  • Planning and coordination
  • Human relations
  • Emergency management
  • Community relations
  • Crisis intervention and deescalation

Certification

  • CFR - Certified First Responder
  • Civil Disturbance- Certified
  • Cell Block Technician-Certified
  • Spanish Interpreter-Certified

Languages

English
Full Professional

Timeline

Police Officer

Metropolitan Police Department
07.2005 - 10.2025

Police Sergeant

San Juan Police Department
10.1994 - 07.2005

No Degree - Accounting

San Juan City Community College

No Degree - Criminal Justice

Ana G Mendez University

Police Officer Training - Criminal Justice

Metropolitan Police Academy

FBINA National Academy - Criminal Justice

Virginia State University

Police Officer Training - Criminal Justice

Puerto Rico Police Academy

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