Angel Ortiz
Deltona,FL
Summary
Dynamic and results-driven professional with extensive experience as a Correctional Officer at Volusia County, skilled in emergency response and conflict resolution. Proven ability to maintain safety and security through effective de-escalation techniques and tactical operations. Certified FDLE firearm instructor, committed to upholding high standards of integrity and professionalism.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Correctional Officer
Volusia County
Daytona Beach, FL
07.2021 - Current
- Monitored inmate behavior, identifying potential conflicts and intervening as necessary.
- Conducted thorough background investigations to verify candidates' qualifications and integrity.
- Responded to high-risk incidents including inmate disturbances, emergency cell extractions, and facility lockdowns while maintaining institutional safety and security.
- Conducted tactical searches, contraband interdiction operations, and high-risk inmate escorts in accordance with departmental policies and CERT procedures.
- Collaborated with specialized response teams during emergency situations, utilizing defensive tactics, crisis management, and de-escalation techniques to restore order effectively.
- Conducted comprehensive background investigations for employment, including interviews, records reviews, and verification of personal history information.
- Utilized CVSA (Computer Voice Stress Analysis) certification to assist in investigative interviews and assess credibility during administrative and pre-employment investigations.
- Contributed to recruitment and hiring initiatives that helped reduce division vacancies from over 70 open positions to full staffing levels in under two years.
Academy Recruit
Volusia County Sheriffs Office
Daytona Beach, FL
03.2023 - 03.2023
- Attend and successfully complete academy training programs
- Learn department rules, regulations, and operating procedures
- Participate in classroom instruction and practical exercises
- Maintain physical fitness and meet performance standards
- Follow instructions from academy instructors and supervisors
- Demonstrate professionalism, discipline, and teamwork
- Complete written assignments, exams, and scenario-based evaluations
- Practice safety procedures and ethical conduct
- Prepare for certification or licensing examinations
Automotive Technician
Deland Chrysler Jeep Dodge Ram
Deland Fl
03.2019 - 07.2021
- Consistently averaged approximately 70 flat-rate hours per week through efficient productivity, time management, and high-quality work performance. Diagnosed and repaired mechanical issues using advanced diagnostic tools and techniques.
- Performed routine maintenance on vehicles to ensure optimal performance and safety standards.
- Collaborated with team members to streamline service processes, enhancing workflow efficiency.
- Consistently averaged approximately 70 flat-rate hours per week through efficient productivity, time management, and high-quality work performance.
Express Lube Foreman
Take 5 Oil Change
Deland Fl
10.2017 - 01.2019
- Managed a team of approximately five full-time employees and two part-time employees, overseeing daily operations, scheduling, training, and performance management. Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored team members in service procedures and equipment maintenance.
- Implemented process improvements, enhancing service delivery and customer satisfaction.
- Managed inventory control, ensuring optimal stock levels for oil change products and tools.
- Led a team that consistently completed approximately 40–50 oil changes daily while maintaining efficiency, safety, and quality service standards.
Education
No Degree - Corrections Officer Academy
Daytona State College
Daytona Beach, FL03-2022
High School Diploma -
Deltona High School
Deltona Fl05-2017
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Restraint techniques
- FDLE firearm instructor
- OC instructor
- Less lethal shotgun instructor
Certification
FDLE general instructor
FDLE firearm instructor
FDLE certified background investigator
Certified CVSA examiner
O.C instructor
Correctional Disturbance Control Team instructor
Less Lethal Shotgun Instructor
Royal Arms FBG-Mk13 Instructor
Timeline
Academy Recruit
Volusia County Sheriffs Office
03.2023 - 03.2023
Correctional Officer
Volusia County
07.2021 - Current
Automotive Technician
Deland Chrysler Jeep Dodge Ram
03.2019 - 07.2021
Express Lube Foreman
Take 5 Oil Change
10.2017 - 01.2019
No Degree - Corrections Officer Academy
Daytona State College
High School Diploma -
Deltona High School