Camilo Florez
Kingsport,TN
Summary
Results driven operations manager with 7+ years of management experience. Successfully coordinating the activities of various departments concerned with the planning, purchasing, logistics, customer service, and marketing of products & services. Enthusiastic about all aspects of people management, having the ability to manage performance and motivate staff on an individual and team level.
Overview
10
10
years of professional experience
Work History
Administrator
Pulmonary Associates of East TN
Johnson City, TN
10.2021 - Current
- Oversaw all aspects of Human Resources, including: payroll, recruitment, disciplinary action, on-boarding, benefits, etc.
- Facilitated communication between departments, management and customers to resolve issues and achieve performance targets.
- Established successful program by creating master schedules and overseeing staff professional development.
- Grew revenue by developing key programs focused on promoting business.
- Executed on-time and under-budget project management on complex issues for physicians.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
- Managed clinical budgets, billing systems and insurance negotiations.
- Supervised internal and external communications by answering queries and complaints.
- Implemented policy changes and communicated information and procedures through organizational staff meetings.
- Researched health center standards and guidelines to identify best practices and improvement opportunities.
- Represented company professionally when engaging with public and government agencies.
- Assisted with budgetary development by providing in-depth analysis of current and potential future expenses.
- Implemented cost control policies to limit excessive or unmanaged spending by various teams.
- Resolved conflicts between physicians, nurses and administrative staff to maintain optimal workflows.
- Headed clinical oversight to devise and establish policies, procedures and best practices in alignment with regulatory requirements.
Clinic Manager
The Reeves Eye Institute & Surgery Center
Johnson City, TN
10.2020 - 10.2021
- Planned, organized and directed all functions and activities associated with business or financial affairs of the Clinic and Surgery Center, which included: budgeting, accounts receivable, accounts payable, collections, general accounting, regulatory compliance, purchasing and inventory control, telecommunications, information systems, medical records, human resources, contract negotiations and marketing.
- Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
- Generated leads per week and pursued appointment opportunities to convert prospects into new customers.
- Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
- Negotiated prices and set up contracts to finalize sales agreements.
- Educated customers on product features and technical details to highlight benefits.
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
- Analyzed data and market conditions and adjusted sales pitches.
- Educated clients on product benefits and provided demonstrations.
- Implemented and developed strategic business plans.
Operations Manager
Ballad Health Medical Equipment
Gray, TN
09.2016 - 10.2020
- Restructured operational procedures that led to the turnaround of Ballad Health’s Medical Equipment company. Implemented new policies and procedures within each of the following departments: customer service, purchasing, respiratory therapy, logistics, and the medical service technicians.
- Directed day-to-day operations throughout multiple locations by implementing strategies for profitability.
- Trained, mentored, and supported team members across multiple locations by providing regular performance reviews, feedback, and daily department meetings.
- Worked collaboratively with the accounting department to establish annual budget. Identified trends to create a detailed analysis while providing opportunities to improve core KPIs.
- Supervised the implementation of orthotic services into multiple regional hospitals.
- Oversaw the establishment of new branch locations within the region. Responsible for scouting prospective locations, relocation of equipment, procuring all furnishings, and ensuring all locations met all standards for inspections, accreditations, and compliance.
- Assisted the marketing team in the acquisition of new accounts. Conducted weekly visits to existing clients to ensure account retention.
- Liaised between Human Resources and all employees in the areas of FMLA, leave of absence, company policies, and disciplinary actions. Communicated change in employment status to affected team members regarding furlough of employment during the COVID-19 pandemic.
- Served as a resource to all team members for expertise in medical equipment guidelines, ensuring that insurance standards and requirements were met.
Practice Manager
Conner Family Health Clinic
Matthews, NC
09.2014 - 09.2016
- Efficiently maintained the operations of all office activities.
- Transitioned primary care office to concierge medical practice by selling concierge model to new, current, and potential patients, as well as marketing business model to surrounding businesses.
- Performed clerical duties related to clinical services including: scanning, requesting and sending patient medical records, locating and faxing all medical prescriptions, arranging all incoming and outgoing mail, gathering and following up on referrals for patients to specialist offices, and making collection calls and receiving payments.
- Greeted, screened, scheduled, and checked insurance eligibility, as well as directed patients to exam rooms.
- Performed Spanish and English translation in the exam room, helped the physician understand the history and physical information from the patient, as well as the symptoms and reasons for the patient’s visit.
- Oversaw finances, including cash flow, payroll, charge entry, co-payments, and accounts payable.
- Trained and hired personnel and maintained employee files.
- Ensured the practice met current medical laws, regulations, and ethics.
Education
MBA - Business Administration
Tusculum University
Greeneville, TN12.2019
Bachelor of Science - Business Administration
Tusculum University
Greeneville, TN12.2018
Skills
- 7 years experience in management
- Fluent in both English and Spanish
- Multi-unit operations management
- Problem resolution
- Marketing
- Customer relations & satisfaction
- Team building & staff retention
- Policy & procedure implementation
- Staff training and development
- Inventory control
Timeline
Administrator
Pulmonary Associates of East TN
10.2021 - Current
Clinic Manager
The Reeves Eye Institute & Surgery Center
10.2020 - 10.2021
Operations Manager
Ballad Health Medical Equipment
09.2016 - 10.2020
Practice Manager
Conner Family Health Clinic
09.2014 - 09.2016
MBA - Business Administration
Tusculum University
Bachelor of Science - Business Administration
Tusculum University
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