Angel Otero
Fall River,MA
Summary
Skilled Fresh Department Manager with background in managing and overseeing operations of fresh produce sections in grocery retail environments. Possess strong skills in inventory management, quality control, team leadership, and customer service. Successfully improved department efficiency and freshness standards in past roles, demonstrating a commitment to delivering high-quality shopping experiences for customers.
Adept at training and motivating employees to achieve service and productivity objectives. Knowledgeable about inventory management, recordkeeping and safety requirements. Well-versed in market conditions, seasonal changes, and customer desires.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Experienced and proactive professional offering many years of progressive warehouse settings serving industry needs. Talented in overseeing cost control, loss prevention, and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.
Overview
17
17
years of professional experience
Work History
Fresh Department Manager
Walmart
North Smithfield, Rhode Island
09.2019 - Current
- Managed daily operations of the fresh department to ensure product quality.
- Trained and mentored team members on customer service standards and best practices.
- Maintained inventory levels by coordinating with suppliers and tracking stock.
- Implemented merchandising strategies to enhance product visibility and appeal.
- Conducted regular inspections to ensure compliance with health and safety regulations.
- Collaborated with cross-functional teams to improve overall department efficiency.
- Resolved customer complaints promptly to maintain satisfaction in the fresh area.
- Monitored sales trends to adjust product offerings based on customer preferences.
- Resolved conflicts between staff members in a professional manner.
- Evaluated employee performance regularly through feedback sessions.
- Implemented strategies to reduce waste and optimize efficiency in the department.
- Maintained accurate records of stock levels, orders, sales figures, and expenses.
- Ensured compliance with health and safety regulations in the Fresh Department.
Assistant General Merchandise Manager
Sam’s Club
Worcester, Massachusetts
05.2017 - 09.2019
- Collaborated with vendors to optimize product selection and inventory levels.
- Analyzed sales data to identify trends and inform merchandise planning strategies.
- Developed promotional displays to enhance customer engagement and drive sales.
- Oversaw team training on merchandising standards and visual presentation guidelines.
- Coordinated seasonal merchandise transitions to align with market demands and trends.
- Managed stock replenishment processes to ensure product availability for customers.
- Communicated with cross-functional teams to align marketing initiatives with merchandise strategies.
- Implemented best practices for inventory management and loss prevention measures.
- Resolved customer complaints in a timely manner.
- Prepared weekly reports on performance metrics such as sales volume and margin contribution.
- Conducted regular meetings with staff to ensure goals were being met and objectives were clear.
- Identified opportunities for process improvements throughout the organization.
- Implemented procedures for cycle counting inventory in order to maintain accuracy within the system.
- Established relationships with vendors to negotiate contracts for product procurement.
- Evaluated existing processes and policies in order to identify areas of improvement or optimization.
- Identified cost-saving measures in order to reduce expenses without sacrificing quality of service.
- Ensured compliance with company procedures by adhering to established policies and guidelines.
- Planned staffing requirements based on seasonal demand fluctuations.
- Conducted regular performance reviews for staff members.
- Performed data analysis on past sales figures to develop future forecasts for upcoming seasons and quarters.
- Managed a team of 10+ Assistant Merchandise Managers responsible for overseeing their respective departments' operations.
- Developed and implemented strategies to increase sales and profits of the department.
- Monitored competitors' activity in order to stay ahead of industry trends and maintain competitive advantage.
- Assisted buyers with creating purchase orders according to budget constraints.
- Collaborated with marketing team to create promotional campaigns that drive traffic into stores.
- Oversaw daily operations including inventory management, merchandising, pricing, budgeting, and forecasting.
- Reviewed financial statements on a regular basis in order to identify potential issues or areas of concern.
- Analyzed customer buying trends, identified opportunities for improvement, and adjusted merchandise assortments accordingly.
- Coordinated activities related to new store openings, remodels, and relocations.
- Supervised stock replenishment process from vendor orders through delivery into the warehouse.
- Organized special events aimed at driving foot traffic into stores during peak times.
- Created training materials for new employees in order to ensure consistency in service levels across all stores.
- Executed multiple projects simultaneously, coordinating, and prioritizing tasks.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Coordinated staff schedules and other labor activities to foster seamless delivery of service.
- Used historical and current business data to determine key buying trends and items.
- Guided the layout and organization of merchandise in-store, optimizing space for product visibility and customer flow.
Assistant Manager
Walmart
Fall River, MA
06.2016 - 05.2017
- Supervised daily operations to ensure compliance with Walmart's standards.
- Coordinated team schedules to optimize workflow and staffing levels.
- Trained new employees in store policies and customer service techniques.
- Managed inventory levels using Walmart's inventory management system.
- Resolved customer inquiries and complaints effectively to enhance satisfaction.
- Conducted regular audits of merchandise displays for quality assurance.
- Facilitated communication between departments to improve collaboration and efficiency.
- Implemented loss prevention strategies to minimize shrinkage in the store.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
Meat Department Supervisor
Sam’s Club
Fall River, Massachusetts
08.2013 - 05.2016
- Supervised daily operations in the meat department at a leading retail warehouse.
- Trained staff on proper handling and storage of meat products.
- Ensured compliance with food safety and sanitation regulations.
- Managed inventory levels and coordinated restocking processes efficiently.
- Assisted customers with product selection and inquiries regarding meat items.
- Maintained equipment cleanliness and performed routine maintenance checks.
- Collaborated with management to develop promotional displays for seasonal products.
- Oversaw scheduling and delegated tasks among team members effectively.
- Developed strategies for increasing customer satisfaction and loyalty.
- Analyzed sales data to identify trends in customer purchasing patterns.
- Created and adjusted department schedules and individual shift assignments.
- Performed daily inspections to ensure sanitation standards were met.
- Created schedules for department personnel ensuring adequate coverage at all times.
- Provided guidance and support to employees in the Meat Department.
- Assisted customers with selecting cuts of meat based on their needs and preferences.
Construction Worker
construction USA
Fall River, MA
10.2012 - 08.2013
- Operated heavy machinery for site preparation and material moving.
- Constructed scaffolding and temporary structures for various projects.
- Collaborated with team members to ensure safety compliance on job sites.
- Installed drywall, flooring, and roofing materials according to specifications.
- Communicated effectively with supervisors to report project progress and issues.
- Utilized power tools such as saws, drills and sanders when necessary on projects.
- Cleaned job sites daily removing debris, dirt and hazardous materials safely.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Coordinated with other workers onsite to ensure efficient completion of tasks.
- Provided assistance to supervisors when needed completing additional duties as assigned.
Landscaping Crew Member
Jb Landscaping Services
Fall River, MA
05.2011 - 10.2012
- Operated landscaping tools and equipment for various projects.
- Assisted with planting, pruning, and maintaining flower beds and shrubs.
- Collaborated with team members to execute landscape designs efficiently.
- Followed safety protocols to ensure a secure work environment for all staff.
- Transported materials between job sites including plants, soil amendments and other supplies needed for completion of projects.
- Properly stored tools and equipment after use so they would be ready for next scheduled job.
Sanitation Worker
Krispy Kreme
Dorado , PR
01.2009 - 03.2011
- Maintained cleanliness and sanitation in assigned areas using proper techniques.
- Operated cleaning equipment to ensure surfaces met hygiene standards.
- Disposed of waste according to safety and regulatory guidelines.
- Collaborated with team members to coordinate cleaning shifts effectively.
- Inspected tools and equipment for proper functioning and cleanliness.
- Reported maintenance issues promptly to ensure safe working conditions.
- Followed safety protocols to minimize hazards during sanitation tasks.
- Assisted in training new staff on sanitation procedures and standards.
- Followed sanitation schedule and documented cleaning activities.
- Sanitized food processing areas according to safety protocols.
- Cleaned and sanitized equipment, walls, ceilings and other surfaces.
- Followed all safety procedures when handling hazardous materials.
- Demonstrated proper use of PPE and understood procedures necessary to minimize exposure to chemicals while performing daily tasks.
- Utilized chemicals such as detergents, disinfectants and polishes safely.
- Operated power scrubber, pressure washer, vacuum cleaner, steam cleaner and other cleaning equipment.
- Inspected premises for any potential health hazards or safety issues.
- Maintained janitorial closets with supplies for daily use.
- Operated and used heavy equipment for cleaning machinery and production rooms.
Education
High School Diploma -
Clifton High School
Jersey City, NJ06-2008
Skills
- Product quality management
- Inventory control
- Visual merchandising
- Health compliance
- Customer service enhancement
- Team leadership
- Staff training
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Performance evaluation
- Merchandising strategies
- Merchandising skills
- Food safety
- Food safety standards
- Shrinkage prevention
- Sales and profits
- Multilingual communication
- Inventory management
- Monthly inventory
- Self motivation
- Idea development and brainstorming
- Adaptability
- Positive attitude
Timeline
Fresh Department Manager
Walmart
09.2019 - Current
Assistant General Merchandise Manager
Sam’s Club
05.2017 - 09.2019
Assistant Manager
Walmart
06.2016 - 05.2017
Meat Department Supervisor
Sam’s Club
08.2013 - 05.2016
Construction Worker
construction USA
10.2012 - 08.2013
Landscaping Crew Member
Jb Landscaping Services
05.2011 - 10.2012
Sanitation Worker
Krispy Kreme
01.2009 - 03.2011
High School Diploma -
Clifton High School