Summary
Work History
Education
Skills
Timeline
Manager

Angel Otoole

Albuquerque,NM

Summary

Accomplished Manager with a proven track record at Walgreens, enhancing customer satisfaction and employee productivity through effective leadership and decision-making. Skilled in customer relationship management and team leadership, I excel in creating organized, safe environments and improving service delivery, significantly boosting performance metrics.

Work History

Manager

Walgreens
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.

Sales Associate

Lowes Home Improvment
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Receptionist

Humana
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Reduced waiting times for visitors by implementing more efficient check-in process.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.

Manager

Blake’s
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

High School Diploma -

Atrisco Heritage Academy
10800 Dennis Chavez Blvd Sw 87121
05.2019

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff management
  • Task delegation
  • Relationship building
  • Cross-functional teamwork
  • Performance management
  • Customer relationship management (CRM)
  • Shift scheduling
  • Sales techniques
  • Sales management
  • Performance evaluations

Timeline

Manager

Walgreens

Sales Associate

Lowes Home Improvment

Receptionist

Humana

Manager

Blake’s

High School Diploma -

Atrisco Heritage Academy

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Angel Otoole