Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angel Outten

Pelzer,SC

Summary

Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.

Overview

7
7
years of professional experience

Work History

Mortgage Collections Specialist

Dovenmuehle
04.2025 - Current
  • Assisted in managing delinquent accounts through effective communication and problem-solving techniques.
  • Provided support in evaluating payment options and developing repayment plans for clients.
  • Learned to utilize collections software for tracking account statuses and customer interactions.
  • Handled routine inquiries from customers regarding account balances and payment schedules.
  • Adapted quickly to changes in policies, improving efficiency in handling collections tasks.
  • Maintained accurate records of customer communications and payment arrangements within the database.

Administrative Assistant

Long Heating & Air Conditioning
07.2024 - 04.2025
  • Managed scheduling and calendar coordination for executives, ensuring optimal time management.
  • Assisted in preparing reports and presentations, enhancing communication accuracy.
  • Utilized office software to organize documents and streamline data entry tasks.
  • Maintained filing systems, improving document retrieval efficiency by implementing structured processes.
  • Supported team members with administrative tasks, fostering collaborative work environment.

Mortgage Collections Specialist

Truist Bank
10.2021 - 07.2024
  • Collaborated with team members to ensure compliance with regulatory guidelines in collections processes.
  • Analyzed customer financial records to determine appropriate payment plan.
  • Maintained accurate records of customer communications and payment arrangements within the database.
  • Provided support in evaluating payment options and developing repayment plans for clients.
  • Learned to utilize collections software for tracking account statuses and customer interactions.

Customer Service Representative

TD Bank
02.2019 - 10.2021
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Collaborated with team members to enhance service delivery and ensure customer satisfaction.
  • Streamlined complaint resolution processes, improving response times and overall service quality.
  • Maintained accurate records of customer interactions using CRM software for tracking and follow-up.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Associate of Arts - Business Administration And Management

Strayer University
Columbia, SC
12-2015

Skills

  • Skip tracing techniques
  • Strong negotiation skills
  • Professionalism and ethics
  • Goal-oriented mindset
  • Debt recovery expertise
  • Continuous learning attitude
  • Stress tolerance
  • Regulatory compliance awareness
  • Conflict resolution
  • Foreclosure prevention tactics
  • Teamwork
  • Organization skills
  • Problem-solving abilities
  • Attention to detail
  • Time management
  • Problem-solving
  • Multitasking Abilities
  • Reliability
  • Critical thinking
  • Clear communication

Timeline

Mortgage Collections Specialist

Dovenmuehle
04.2025 - Current

Administrative Assistant

Long Heating & Air Conditioning
07.2024 - 04.2025

Mortgage Collections Specialist

Truist Bank
10.2021 - 07.2024

Customer Service Representative

TD Bank
02.2019 - 10.2021

Associate of Arts - Business Administration And Management

Strayer University

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