Angel Owens
Danville,VA
Summary
Dependable and Dedicated Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Collections Representative Specialist II
First Citizens Bank
11.1999 - Current
- Achieved performance goals on consistent basis.
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Exhibited strong time management skills, prioritizing tasks based on urgency and potential impact on business objectives.
- Demonstrated exceptional problem-solving abilities in addressing complex collection scenarios, leading to successful resolutions.
- Played a key role in reducing account aging by proactively identifying at-risk accounts and initiating early intervention measures.
- Resolved challenging situations with friendly but firm strategies.
- Used probing techniques to determine debtors' reasons for delinquency.
- Entered client details and notes into system for interdepartmental access and review.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Researched billing errors and discrepancies to initiate corrective action.
Department Head / Human Resources
Toys R Us
11.1995 - 11.1999
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
- Mentored junior team members, providing guidance and support to foster professional growth and success.
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
- Played a critical role in talent acquisition, interviewing, selecting, and onboarding new employees to build a strong, diverse team of professionals.
- Signed off on vendor deliveries.
- Ordered product for the day to day needs of the company
- Signed off on work done by third party companies
- Managed department budget, ensuring optimal allocation of resources for maximum impact on company goals.
- Enhanced customer satisfaction through proactive problem-solving measures and excellent communication strategies with clients.
- Managed efficient workflows by creating effective schedules and delegating work based on personnel strengths and knowledge.
Cashier / Book-Keeper
Super X
03.1992 - 11.1999
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled cash with high accuracy and took care to check bills for fraud.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Arts - Business Administration
Danville Community College
Danville, VA05.2010
Skills
- Team Player
- Goal-Oriented
- Team Collaboration
- Mathematics skills
- Data Entry
- Effective negotiator
- Assertiveness
- Negotiation
- Relationship Building
- Goals and performance
- Active listening abilities
- Call center experience
- Collections
- Account Review
- Customer research
- System Maintenance
- Conflict resolution techniques
- Performance Improvements
- Bookkeeping
- Supply Ordering
- Issue investigation
- Persuasion techniques
- Attention to Detail
- Terms Review and Enforcement
- Persuasive Negotiation
- Account Monitoring
- Clear Communication
- Credit and collections
- New Hire Training
Certification
- Real Estate Agent 2010
Timeline
Collections Representative Specialist II
First Citizens Bank
11.1999 - Current
Department Head / Human Resources
Toys R Us
11.1995 - 11.1999
Cashier / Book-Keeper
Super X
03.1992 - 11.1999
Bachelor of Arts - Business Administration
Danville Community College