Angel Paes

• Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
• Conducted regular audits to ensure compliance with industry regulations, company policies, and quality standards.
• Collaborated with cross-functional teams to address production bottlenecks and optimize workflows.
• Increased product quality by closely monitoring production processes and identifying areas for improvement.
• Led a team of production associates in achieving daily output targets while maintaining high safety standards.
• Ensured consistent communication between shift supervisors through detailed handover reports and meetings.
• Evaluated employee performance, providing constructive feedback and coaching for continuous improvement.
• Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.
• Maintained organized work area by cleaning and removing hazards.
• Trained new production staff members on safe and efficient production procedures and proper machine operations.
• Used problem-solving and issue-resolution skills to promptly and successfully address production problems.

• Perform assembly work and operate manufacturing equipment
• Follow safety guidelines & procedures
• Identify continuous improvement opportunities
• Work Environment and Essential Physical Demands
• Frequently and repetitively bend, lift and reach to install vehicle parts.
• Train new employees on the processes and procedures of the assembly line. This includes providing hands-on training and guidance to new employees, ensuring that they understand the workflow and safety protocols of the factory.
• Inspect and ensure the quality of the vehicle's body structure and components during the manufacturing process.

• Provide email support to users who request assistance in using mobile messaging payments function.
• Troubleshoot and help to resolve technical issues in a friendly and accurate manner.
• Flag trends and potential technical issues.
• Risk and Fraud management.
• Respond to costumer escalations quickly, proficiently, and professionally while meeting specific quality expectations.
• Provide quality risk and email review service and consistently meet SLA targets while always focusing on resolving cases efficiently and utilizing time productively.
• Provide email support to users who request assistance in using mobile messaging payments function.

• Troubleshoot and help to resolve technical issues in a friendly and accurate manner.

• Flag trends and potential technical issues.

• Risk and Fraud management.

• Respond to costumer escalations quickly, proficiently, and professionally while meeting specific quality expectations.

• Provide quality risk and email review service and consistently meet SLA targets while always focusing on resolving cases efficiently and utilizing time productively.

• Manage and regularly review queues and follow-up on open tickets.
• Diagnose and solve problems facing multiple clients.
• Identify trends in your review and provide feedback.
• Assist the quality analyst and reporting analyst in driving quality customer care outcomes.
• Provide support and coverage for your team lead.
• Leverage user reports and correspond with users pertaining to reported objects and other sources within the online queue.
• Review user accounts daily to determine if they are spam accounts.
• Ensure the maintenance of high-quality support and a high degree of professionalism.