Angel Paez
San Antonio,TX
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
9
9
years of professional experience
Work History
General Manager
R&J Saloon
San Antonio , Texas
08.2021 - 09.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Administered employee discipline through verbal and written warnings.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
Restaurant General Manager
Wing Daddy's Sauce House
San Antonio, Texas
02.2016 - 04.2020
- Ensured compliance with health, safety and sanitation standards.
- Scheduled staff shifts and monitored labor costs.
- Recruited, trained and supervised staff members.
- Resolved customer complaints in a professional manner.
- Established cash control systems for register transactions.
- Inspected dining areas regularly to maintain cleanliness and proper setup.
- Implemented cost-saving measures while maintaining high quality service levels.
- Kept up-to-date records of employee performance reviews.
- Managed relationships with suppliers to ensure timely delivery of products.
- Provided direction, guidance and motivation to team members.
- Analyzed sales figures and trends to develop sales strategies that maximize profits.
- Conducted regular meetings with staff members to discuss operational issues.
- Created weekly work schedules according to staffing needs.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
- Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
- Optimized profits by controlling food, beverage and labor costs.
Education
High School Diploma -
South San Antonio High School
San Antonio, TX05-2004
Skills
- Staff Supervision
- P&L Management
- Schedule Management
- Team Player
- Bilingual
- Team Leadership
- Supervision and training
- Inventory Control
Timeline
General Manager
R&J Saloon
08.2021 - 09.2024
Restaurant General Manager
Wing Daddy's Sauce House
02.2016 - 04.2020
High School Diploma -
South San Antonio High School