Angel Palma
Los Angeles,CA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
Work History
Server
Caramelo Cafe
La Puente, CA
10.2023 - Current
- Checked food before serving it to customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided excellent customer service to ensure satisfaction.
- Monitored dining room for cleanliness and proper set-up at all times.
- Maintained records of transactions made during shift as required by law or company policy.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Greeted guests and provided menus.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Delivered food orders promptly and courteously.
- Took orders from customers accurately and in a timely manner.
- Followed health safety guidelines when preparing and serving food products.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Provided exceptional service to high volume of daily customers.
Server/Food Runner
Montoya Catering
Los Angeles, California
01.2019 - Current
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Delivered food orders promptly and courteously.
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and provided menus.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Security Officer
Smcl private security
Compton, CA
05.2020 - 11.2024
- Confirmed visitor identification prior to granting entry into the building.
- Provided escorts for visitors as needed throughout the facility.
- Checked for safety hazards and took corrective action when necessary.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Assisted in the development and implementation of security policies and procedures.
Cargo Ramp Agent
WFS Worldwide Flight Services
Los Angeles, CA
12.2021 - 09.2022
- Loaded cargo onto aircraft using forklifts and other equipment.
- Inspected cargo for damage, weight, and size compliance with regulations.
- Assisted in unloading cargo from aircraft after landing.
- Reported any damaged or missing items found during loading process immediately.
- Ensured that all safety protocols were followed when handling hazardous materials or dangerous goods.
- Prepared and maintained records of cargo loaded onto aircraft.
- Performed pre-flight inspections on cargo containers and pallets prior to loading them onto planes.
- Responded quickly to emergency situations such as fire alarms or medical emergencies on the ramp area.
- Calculated total weight of packages for billing purposes using scales or hand calculators.
- Verified paperwork accompanying each shipment before it was processed for delivery.
- Checked incoming shipments against manifests ensuring accuracy of contents received versus what was ordered and expected.
- Maintained a safe working environment by adhering to company safety standards and reporting any hazards immediately.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Connected electrical power units and service hoses to aircraft.
- Operated ground support equipment, such as tugs, conveyor belts, and forklifts.
- Performed aircraft marshaling and wing-walking duties to ensure safe aircraft movement on the ramp.
Education
High School Diploma -
Alain Leroy Locke College Preparatory Academy
Los Angeles, CA06-2021
Skills
- Order Management
- Food inspection
- Safe Food Handling
- Guest Engagement
- Table Setting
- Table Bussing
- Food Running
- Food Delivery
- Dining customer service
- Menu Memorization
- Check payment processing
- Menu knowledge
- High-volume dining
- Professional Appearance
- Positive and professional
- Strong Work Ethic
- Cash Handling
- Foreign language proficiency
- Time Management
- Decision-Making
- High Energy and Stamina
- Excellent Communication
- Continuous Improvement
- Self Motivation
- Warm and Friendly
- Relationship Building
- Team Collaboration
- Multitasking
Languages
Spanish
Professional
Timeline
Server
Caramelo Cafe
10.2023 - Current
Cargo Ramp Agent
WFS Worldwide Flight Services
12.2021 - 09.2022
Security Officer
Smcl private security
05.2020 - 11.2024
Server/Food Runner
Montoya Catering
01.2019 - Current
High School Diploma -
Alain Leroy Locke College Preparatory Academy