Angel Pantoja
custumer service representative
The Bronx,NY
Summary
Dependable Summer Youth Employee ready to lead participants on fun and enriching adventures. Proficient at creating and executing programs engaging children of all skill levels and backgrounds. Passionate provider of memorable, impactful and educational experiences. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work History
SYEP Employee
James Baldwin Outdoor Learning Center
07.2023 - 08.2023
- Enhanced participant engagement by designing interactive activities and events.
- Supported program coordinators in improving the overall SYEP experience for better participant satisfaction.
- Assisted in the organization of workshops that focused on essential skills such as teamwork, communication, and problemsolving.
- Collaborated with fellow SYEP employees to create a positive and inclusive environment for all participants.
- Provided one-on-one support to participants who needed additional guidance or assistance during program activities.
- Developed strong relationships with community partners to support collaborative efforts within the program framework.
Support Staff Member
GOOD NEIGHBORS COMMUNITY OUTREACH AGENCY
07.2022 - 08.2022
- Enhanced customer satisfaction by providing efficient and timely support to clients.
- Streamlined office processes for improved workflow and increased productivity.
- Assisted in managing schedules, coordinating meetings, and maintaining calendars for optimal time management.
- Organized and maintained filing systems to ensure easy access to important documents.
- Collaborated with team members to complete projects on time and within budget constraints.
Education
High School Diploma -
Mott Haven Community High School
Bronx, NY 01.2024 - 07.2026
Associate of Arts - English, Math, Science And History
Hostos Community College of The City University of New York
The Bronx, NY 01.2024 - 07.2026
Skills
- Performance evaluation
- Project management
- Effective communication
- Data analysis
- Networking abilities
- Customer service orientation
- Organizational skills
Timeline
High School Diploma -
Mott Haven Community High School
01.2024 - 07.2026
Associate of Arts - English, Math, Science And History
Hostos Community College of The City University of New York
01.2024 - 07.2026
SYEP Employee
James Baldwin Outdoor Learning Center
07.2023 - 08.2023
Support Staff Member
GOOD NEIGHBORS COMMUNITY OUTREACH AGENCY
07.2022 - 08.2022
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