Angel Pearcy
1431 Se 40th Ave ,OR
Summary
Dynamic professional with a proven track record in operations management currently at Elevated Grounds. Skilled in customer service and staff training, I excel in enhancing team performance as I am hardworking , enthusiastic and well trained in many layers . I stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Let’s work together and achieve those numbers and goals.
Overview
24
24
years of professional experience
Work History
Catering Assistant
Elevated Grounds
09.2025 - Current
- Assisted in food preparation and presentation for events and catering services.
- Supported team in setting up and breaking down catering equipment efficiently.
- Maintained cleanliness and organization of work areas to ensure safety standards.
- Collaborated with staff to deliver excellent customer service during events.
Secretary
Prime Builders And Landscaping
01.2025 - Current
- Managed office correspondence and ensured timely distribution of documents.
- Scheduled appointments and maintained executive calendars for efficient time management
- Updated customer contacts to ensure current information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
Owner/Operator
What’s Poppin Kraken Freeze Dried Candy
12.2013 - Current
- Managed daily operations to ensure seamless workflow and efficient service delivery.
- Oversaw inventory management, optimizing stock levels and reducing waste.
- Trained staff on operational procedures and customer service best practices.
- Implemented point-of-sale systems to enhance transaction efficiency and accuracy.
- Developed marketing strategies to attract new customers and retain existing ones.
- Ensured compliance with health and safety regulations in all operational activities.
- Analyzed customer feedback to improve service offerings and enhance satisfaction.
- Managed day-to-day business operations.
Owner/Operator
A1Pintopia (Lapel Pin Company)
09.2013 - Current
- Increased customer satisfaction by providing high-quality services and timely communication.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Make and sell lapel pins designed by me only printing 100 to keep them limited
- Design company pins nation wide me and my clients have over 120 designs and counting.
- Set up and break down markets and shows
- Social media Marketing
- Make and distribute promo items to keep the advertisement flow going
Education Coordinator
JOANN Fabrics and Crafts
07.2011 - 11.2014
- Developed and implemented educational programs for diverse customer demographics.
- Coordinated training sessions for staff to enhance product knowledge and customer service skills.
- Managed scheduling and logistics for workshops, ensuring optimal resource allocation.
- Collaborated with vendors to source materials needed for classes and events.
- Evaluated participant feedback to refine curriculum and improve overall learning experience.
- Mentored new educators on best practices in teaching techniques and engagement strategies.
- Analyzed attendance trends to optimize class offerings based on customer interests and needs.
- Monitored expenditures to remain within budgets and improve forecasting accuracy.
- Enhanced curriculum quality by collaborating with teachers and administrators to review, revise, and implement new instructional materials.
- Provided ongoing support for educators through regular check-ins, feedback sessions, and professional development opportunities tailored to their unique needs.
Cake Decorating Instructor
Wilton Brands
07.2011 - 11.2014
- Designed and delivered engaging cake decorating lessons for diverse skill levels.
- Developed curriculum and instructional materials to enhance learning outcomes.
- Mentored aspiring decorators, fostering creativity and technical skills.
- Implemented innovative decorating techniques, improving student engagement and retention.
- Organized workshops and events to showcase students' work and promote community involvement.
- Adapted teaching methods based on individual learning styles to maximize effectiveness.
- Enhanced student creativity by demonstrating advanced cake decorating techniques and providing hands-on opportunities for practice.
- Established partnerships with suppliers to secure high-quality materials at discounted rates for both the school and students.
Demonstrator
Warehouse Demonstration Services
08.2009 - 09.2011
- Delivered engaging product demonstrations to educate customers and drive sales.
- Collaborated with team members to ensure seamless execution of promotional events.
- Enhanced customer experience by providing detailed product knowledge and answering inquiries.
- Trained new staff on effective demonstration techniques and safety protocols.
- Coordinated logistics for events, including setup, teardown, and inventory management.
- Developed strong relationships with retailers to optimize demonstration schedules and placements.
- Established strong relationships with store managers and staff, collaborating on promotional events for increased brand exposure.
- Provided coupons, product samples and informational brochures to customers.
- Got to the point of being brought on by other companies to promote their products in different areas of the store.
Cashier
Best Buy
11.2007 - 03.2009
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and selections to enhance satisfaction.
- Maintained accurate cash drawer balances through diligent tracking and reporting.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
- Trained new cashiers on operational protocols and customer service standards.
- Resolved customer complaints effectively, ensuring positive shopping experiences.
Office Manager
Pacific Sun Pool 'n Spa
02.2002 - 11.2006
- Managed daily office operations, ensuring efficient workflow and resource allocation.
- Coordinated vendor relationships, optimizing procurement processes for supplies and equipment.
- Developed and implemented office policies, enhancing productivity and employee satisfaction.
- Oversaw bookkeeping activities, maintaining accurate financial records and reports.
- Streamlined appointment scheduling processes, improving client service response times.
- Implemented inventory management systems to track supplies effectively and reduce waste.
- Conducted regular audits of office procedures, identifying areas for continuous improvement initiatives.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Manager
Pjs Fish Biz ( Aquarium and Live Fish Shop)
11.2003 - 08.2005
- Managed resource allocation and budgeting, ensuring optimal use of company assets.
- Collaborated with senior leadership to define organizational goals and align departmental strategies accordingly.
- Accomplished multiple tasks within established timeframes.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Executed all store orders twice a week
- All order intakes and Acclamations
- Made appointments for in-house set ups, as well as restaurant aquariums
- Maintain good connection with the aquarium and fish, community to build the brand
- Up the value in the store to the point where the owner sold it
Sales and Sanitation
Affordable Tattoos
10.2001 - 10.2003
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Drew Tattoo designs for clients
- Sanitized work environment as well as store
- Organize promotional events
- Set up our artist stations so they could talk to people
- Manage all phone calls in and out
Education
High School Diploma -
Apollo High School
Simi Valley, CASkills
- Customer service
- Team leadership
- Time management
- Complex Problem-solving
- Staff training and development
- Staff management
- Operations management
- Staff development
- Marketing
- Budget control
- Brand management
- Inventory management
Additional Information
I love to volunteer and really get to know my community.
I am also crafty and love animals. Just a couple more things about me.
Timeline
Catering Assistant
Elevated Grounds
09.2025 - Current
Secretary
Prime Builders And Landscaping
01.2025 - Current
Owner/Operator
What’s Poppin Kraken Freeze Dried Candy
12.2013 - Current
Owner/Operator
A1Pintopia (Lapel Pin Company)
09.2013 - Current
Education Coordinator
JOANN Fabrics and Crafts
07.2011 - 11.2014
Cake Decorating Instructor
Wilton Brands
07.2011 - 11.2014
Demonstrator
Warehouse Demonstration Services
08.2009 - 09.2011
Cashier
Best Buy
11.2007 - 03.2009
Manager
Pjs Fish Biz ( Aquarium and Live Fish Shop)
11.2003 - 08.2005
Office Manager
Pacific Sun Pool 'n Spa
02.2002 - 11.2006
Sales and Sanitation
Affordable Tattoos
10.2001 - 10.2003
High School Diploma -
Apollo High School