Angel Perez
Customer Service Assistant
Mathis,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Private Home Care Provider
Nurses Unlimted
Mathis, TX
02.2019 - 08.2021
- Transported clients for medical and personal outings.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Provided direct personal care and administrative services to clients.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Assistant Manager
Mathis Five Points Quick Stop
Mathis, TX
03.2016 - 11.2019
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
Education
GED -
Richmond High School
Houston03.2003
Skills
- Directing Team Members
- Cash Deposits and Receipts
- Answering Customer Questions
- Valid Driver's License
- Calm and Professional Under Pressure
- Upselling Products and Services
- Understanding Customer Needs
- Responding to Difficult Customers
- Order and Refund Processing
- Critical Thinking
Accomplishments
- Supervised team of 6 staff members.
- have my own baking business
Timeline
Private Home Care Provider
Nurses Unlimted
02.2019 - 08.2021
Assistant Manager
Mathis Five Points Quick Stop
03.2016 - 11.2019
GED -
Richmond High School
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