Forward-thinking individual with an understanding of tax and auditing procedures. Offering more than 5 years of handling control documentation for large businesses. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Revenue Auditor
Winstar World Casino And Resort
08.2021 - Current
Executed audit phases and entered data into accounting software for analysis.
Interpreted state and federal laws, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.
Trained newly hired employees to promote understanding of company's processes, procedures and deadlines.
Audited total cash flows and reported revenues daily.
Followed established auditing processes to meet internal and regulatory requirements.
Implemented all auditing information into Software.
Analyzed data and findings to prepare reports detailing financial information.
Investigated discrepancies discovered during auditing process.
Floor Attendant
Winstar World Casino And Resort
02.2017 - 08.2021
Followed strict guidelines for handling confidential information.
Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
Greeted guests and welcomed patrons in support of company service policy.
Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
Educated patrons on current promotions and upcoming releases.
Exchanged legal currency for gambling chips and coin money.
Answered players questions and resolved disputes to provide excellent customer service.
Learned and followed company procedures to maintain consistency and standards.
Assisted players with placing bets, educating on game rules to increase understanding.
Kept gaming areas clean and organized to maintain safe and secure environment.
Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Vault Clerk
Winstar World Casino And Resort
10.2015 - 02.2017
Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts and sending payment to banks.
Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
Balanced safe, prepared tills, and prepared register bags for next sales date.
Receptionist
Freeman Toyota
06.2013 - 10.2015
Sorted, received, and distributed mail correspondence between departments and personnel.
Assisted with onboarding new clients and securing paperwork completion.
Maintained visitor log for entering and leaving facility for security purposes.
Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Kept reception area clean and neat to give visitors positive first impression.
Answered phone promptly and directed incoming calls to correct offices.
Answered central telephone system and directed calls accordingly.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Responded to inquiries from callers seeking information.
Managed multiple tasks and met time-sensitive deadlines.
Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Maintained confidentiality of information regarding clients and company.
Routed incoming mail and messages to relevant personnel without delay.
Resolved customer problems and complaints.
Corresponded with clients through email, telephone, or postal mail.
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Operated multi-line telephone system to answer and direct high volume of calls.