Angel Perez
Cypress,TX
Summary
Proven Inventory Operations Specialist with a track record of enhancing operational efficiency and customer satisfaction at Sam's Club. Excelled in project management and cross-functional communication, significantly improving process planning and team collaboration. Skilled in analytical thinking and problem-solving, consistently identified opportunities for process improvement, fostering a culture of continuous professional development.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Inventory Operations Specialist
Sam's Club
7950 FM. 1960 W. , Houston, TX 77070
01.2024 - Current
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Collected, arranged, and input information into database system.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
- Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
Customer Service Advisor
Mister Carwash
1038 Gessner Rd Houston, TX 77055
12.2022 - 12.2023
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
Customer Service
Salata
130 Vintage Park Blvd, Houston, TX 77070
09.2021 - 12.2022
- Provided exceptional customer service by addressing inquiries promptly and thoroughly.
- Increased customer retention through exceptional technical support and customer service.
- Streamlined order fulfillment processes for faster customer service and satisfaction.
- Resolved customer service issues related to pricing or discounts.
- Assisted customers by providing exceptional customer service and processing transactions.
- Provided exceptional customer service, resolving disputes promptly and professionally.
Customer Associate
Whataburger
09.2020 - 09.2021
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
- Assisted with price verifications and implemented adjustments for discounts or promotions.
- Stretching beyond assigned duties when needed for smooth business operations.
- Balancing workload efficiently by prioritizing tasks based on urgency or importance.
- Recommended items to customers based on specific needs.
- Enhanced customer satisfaction by providing timely and accurate product information.
- Participating actively in team meetings sharing insights that contribute to continuous improvement efforts.
Education
Associate Of Science -
Cypress Lakes High School
5750 Greenhouse Rd Katy, TX 7744905.2021
Skills
- Operational efficiency
- Planning and coordination
- Cross-functional communication
- Project management
- Process planning
- Human relations
- Teamwork and collaboration
- Problem-solving
- Excellent communication
- Time management
- Conflict resolution
- Decision-making
- Team building
- Relationship building
- Process improvement
- Analytical thinking
- Task prioritization
- Multitasking Abilities
- Organizational skills
- Multitasking
- Issue research
- Interpersonal communication
- Active listening
- Quality assurance
- Idea development and brainstorming
- Teamwork
- Problem-solving abilities
- Reliability
- Team leadership
- Team collaboration
- Effective communication
- Self motivation
- Adaptability and flexibility
Certification
Customer Service Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Inventory Operations Specialist
Sam's Club
01.2024 - Current
Customer Service Advisor
Mister Carwash
12.2022 - 12.2023
Customer Service
Salata
09.2021 - 12.2022
Customer Associate
Whataburger
09.2020 - 09.2021
Associate Of Science -
Cypress Lakes High School