Angel Peterson
Portland,OR
Summary
Personable individual boasting a career involved with administrating policies and procedures, overseeing personnel and getting tasks done on time. A smart Community Manager known for working well with all personalities while promoting a positive outlook for both employees and residents.
Overview
4
4
years of professional experience
Work History
Community Manager
Quad Inc.
Portland, Oregon
04.2020 - 05.2024
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Recommended property improvements based on detailed evaluations of current property conditions.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Drove facility growth and increased resident morale by planning special activities.
- Oversaw the recruitment and training of new community team members.
- Managed budget for community events and activities, ensuring cost-effectiveness.
- Educated community members on products, services, and initiatives.
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
- Developed and enforced community guidelines to maintain a positive environment.
- Implemented feedback mechanisms to gather insights from the community.
- Led crisis management efforts to address community concerns promptly.
- Partnered with maintenance to promptly determine readiness of vacant apartments.
- Provided monthly reports on community metrics and progress towards goals.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Managed and oversaw operations, maintenance and administration of properties.
- Met with clients to negotiate management and service contracts.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
Program Manager
Quad Inc.
Beaverton, OR
04.2020 - 05.2024
- Implemented best practices in order to maximize efficiency of operations.
- Collaborated with teams across departments to develop effective strategies for executing programs.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Facilitated workshops designed to educate stakeholders about best practices for managing programs successfully.
- Assisted in developing training materials for new hires involved in the program activities.
- Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.
- Reviewed customer feedbacks on a regular basis in order to identify potential areas of improvement in service delivery.
- Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
- Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
- Organized events such as conferences or seminars aimed at promoting awareness around specific topics relevant to the organization's mission statement.
- Maintained positive relationships with vendors by monitoring their performance against agreed upon contractual terms.
- Conducted regular meetings with team members to review progress and address any issues or concerns.
- Advocated for the program, securing executive support and resources necessary for program success.
- Conducted regular program reviews and status updates with stakeholders, fostering transparent communication and stakeholder engagement.
- Monitored and reported on program financial performance, implementing cost-control measures to stay within budget constraints.
- Guided the strategic planning and goal-setting process for programs, aligning initiatives with organizational vision and priorities.
- Conducted risk assessments, developing and implementing risk management strategies to minimize impact on program objectives.
- Negotiated scope changes with stakeholders, managing expectations and ensuring program deliverables remained aligned with strategic goals.
- Contributed to corporate strategy initiatives management across teams through accountability, communication and reporting.
- Led cross-functional teams in the successful delivery of program milestones, ensuring alignment with organizational goals and objectives.
- Worked closely with other departments to support program technical aspects and cost proposals.
- Ensured compliance with regulatory requirements and industry standards throughout the program lifecycle.
- Championed continuous improvement initiatives, incorporating lessons learned and best practices into program operations.
- Facilitated change management processes, supporting the organization and stakeholders through program transitions.
- Led the recruitment, training, and development of program staff, building high-performing teams committed to achieving program success.
- Managed external client and business partner relationships.
- Oversaw program compliance with requirements, schedule and budget.
- Established and maintained relationships with vendors and external partners, negotiating contracts to support program objectives.
- Fostered a collaborative program environment, promoting teamwork and cross-functional cooperation.
- Implemented plans designed for individual's specific needs.
- Controlled expenditures and reported monthly actual performance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Proposed or approved modifications to project plans.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Produced thorough, accurate and timely reports of project activities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Evaluated individual and team business performance and identified opportunities for improvement.
Education
Associate of Arts - Business
University of Phoneox
Online 01-2005
Skills
- Payment management
- Community marketing
- Operations Management
- Property Tours
- Tenant and eviction laws
- Maintenance Oversight
- Income and expense management
- Policy administration
- Interior renovations
- Daily Operations Management
- Maintenance knowledge
- Customer Support
- Calendar Management
- Property Management
- MS Office Suite
- Understanding of amenities
- Employee Recruitment
- Client service and support
- Administrative Support
- Vendor Management
- Property Inspections
- Team Training
- Proficient in DoorKing, Lifeline and Tenant Tech
- Conflict handling
- Community Engagement
- Meeting participation
- Administrative abilities
- Leasing and sales
- Employee Performance Management
- Team recruitment
- Resident relations
- Schedule Planning
- Staff Training
- Staff Management
- Workplace Safety
Timeline
Community Manager
Quad Inc.
04.2020 - 05.2024
Program Manager
Quad Inc.
04.2020 - 05.2024
Associate of Arts - Business
University of Phoneox