Angel Petty
Maryville,TN
Summary
Skilled team player with strong background in customer service. Works well independently and with others to handle assignments. Skilled in working under pressure and adapting to new challenges. Quick learner and efficient computer skills.
Overview
3
3
years of professional experience
Work History
Warehouse Shipping Specialist/Operations Coordinator
Partners Personel
Lenoir City, TN
04.2021 - Current
- Participated in ongoing training and compliance activities.
- Coordinated with other departments to ensure efficient workflow processes.
- Generated reports to track performance metrics of team members.
- Created training materials for new hires on the company's procedures and policies.
- Assisted with month-end closing activities as needed.
- Entered data into accounting system to maintain accurate financial records.
- Processed invoices and payments in accordance with company policies and procedures.
- Researched and responded to inquiries from vendors regarding invoice status or payment issues.
- Collaborated with vendors, suppliers and staff members across departments to resolve any issues that arose.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Scheduled appointments, meetings and events for management staff.
- Maintained accurate department and customer records.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Developed event themes and concepts to ensure successful execution of events.
- Coordinated vendors, timelines and budgets for events.
- Monitored budgeting process for each event to ensure cost efficiency.
- Selected catering services for different types of events, balancing cost, menu and term options against client demands.
Cashier Team Lead
Chicken Salad Chick
Knoxville, TN
01.2021 - 04.2021
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Answered customer questions and provided store information.
- Assisted customers with locating items within the store when requested.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Processed payments promptly for customers to exceed productivity standards.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Monitored cashier performance, providing feedback as needed.
Education
Diploma -
Greenback High School
Greenback, TN05-2010
Bachelor of Science - Human Resources Management
Miller-Motte Technical College - Clarksville
Clarksville, TNSkills
- Customer Relations
- Quality Assurance
- Proficient in Microsoft office (Excel,Word,Powerpoint)
- Documentation Management
- Attention to Detail
- Teamwork and Collaboration
- Continuous Improvement
- Active Listening
- Organizational Skills
- Time Management
- Price Quoting
- Clerical Support
- Invoice/Money management
- Team Buliding/ Event Planning
Timeline
Warehouse Shipping Specialist/Operations Coordinator
Partners Personel
04.2021 - Current
Cashier Team Lead
Chicken Salad Chick
01.2021 - 04.2021
Diploma -
Greenback High School
Bachelor of Science - Human Resources Management
Miller-Motte Technical College - Clarksville
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