Angel Pina
The Bronx,NY
Summary
Top performing, goal-driven Customer Success and Sales Representative whose 13 year career has been distinguish by surpassing results. Committed to maintaining professional relationships and providing analytical problem solving to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Market Research Advisor
Freelance
10.2019 - Current
- Provided feedback on new consumer product designs and marketing strategies, participating in over 250 online boards and focus groups.
- Analyzed consumer feedback to provide actionable insights for improving product features and increasing sales revenue.
- Advised on mass marketing solutions for new product releases, contributing to an increase in product awareness and customer engagement.
- Identified potential growth areas for clients through meticulous market sizing and forecasting techniques.
Financial Debt Analyst
National Debt Relief
01.2019 - 09.2019
- Successfully negotiated and delivered client settlement offers, leading to a 32% increase in settled accounts.
- Analyzed and optimized client debt portfolios, resulting in tailored financial strategies that helped clients achieve financial freedom.
- Exceeded monthly key performance indicator goals consistently, demonstrating exceptional negotiation and analytical skills.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Solution Specialist
Verizon Wireless Corporation
11.2016 - 07.2017
- Provided tailored sales solutions to meet clients' wireless and mobility needs, handling an average of 53 customer interactions per day.
- Identified accurate solutions for client billing, technical, and account needs, maintaining a customer satisfaction rating of 93.2%.
- Consistently meet or exceed key performance objectives, including sales targets and customer satisfaction metrics, through proactive problem-solving and personalized customer service.
- Maintain and nurtured B2B to gain loyalty, referrals, and repeat business.
Sales Consultant
T-Mobile Corporation
10.2013 - 12.2015
- Successfully drove sales of electronic devices, accessories, and telecommunication services, resulting in 18% increase in sales revenue during tenure.
- Effectively upsold customers to additional products and services, contributing to an increase in average transaction value and customer lifetime value.
- Provided exceptional customer service, earning a customer satisfaction rating of 94.6% and fostering long-term client relationships.
- Utilized CRM systems to track sales performance and manage customer accounts, ensuring timely follow-up and resolution of inquiries.
Education
Bachelor of Science - Information Technology
Monroe College
The Bronx, NY08.2026
Skills
Crm
Timeline
Market Research Advisor
Freelance
10.2019 - Current
Financial Debt Analyst
National Debt Relief
01.2019 - 09.2019
Solution Specialist
Verizon Wireless Corporation
11.2016 - 07.2017
Sales Consultant
T-Mobile Corporation
10.2013 - 12.2015
Bachelor of Science - Information Technology
Monroe College