Angel Poboy
Carlisle,PA
Summary
Meticulous Dining Room supervisor with training in leadership. Successful at collaborating with kitchen staff and keeping detailed reports of employee performances. Handles financials, scheduling and communications between aeras. Highly-motivated with the desire to take on new challenges, committed to top-of-line customer service with a strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Passionate about improving academic and working experiences to instill knowledge and life skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dining Services Supervisor
Messiah Lifeways At Messiah Village
Mechanicsburg, PA
10.2023 - Current
- Performed regular maintenance checks on all kitchen equipment including stoves, ovens, refrigerators, freezers and dishwashers.
- Provided guidance to staff on proper use of kitchen equipment and tools.
- Processed invoices and payments accurately.
- Resolved customer complaints promptly and professionally.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Coached staff on strategies to enhance performance and improve customer relations.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Dining Supervisor/Administrative Assistant
Cura Hospitality
Mechanicsburg, PA
03.2021 - 10.2023
- Tracked employee attendance records for compliance with labor laws.
- Analyzed financial statements in order to identify cost-saving opportunities.
- Developed strategies for increasing customer satisfaction levels.
- Maintained accurate records of sales transactions, inventories and payroll data.
- Inspected supplies, equipment, work areas and dining facilities for cleanliness and conformance to safety regulations.
- Facilitated communication between kitchen staff members regarding orders placed by customers.
- Resolved customer complaints promptly and professionally.
- Assisted with interviewing, hiring, training, evaluating and disciplining staff members.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Processed invoices for payment using accounting software applications.
- Developed and maintained filing systems for confidential documents and records.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
CNA
Transition Healthcare
Gettysburg, PA
03.2020 - 03.2021
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Participated in educational programs designed to improve knowledge of health care practices.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Documented patient care services by charting in designated areas.
Nursing Assistant
At Home Hospice
Dover, PA
07.2019 - 03.2020
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Dietary Aide
Cura hospitality
Mechanicsburg, PA
02.2018 - 07.2019
- Informed supervisor about any changes in patient's dietary needs or preferences.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Greeted visitors entering the kitchen area, provided them with information about services offered, and directed them accordingly.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Cleaned and sanitized kitchen equipment and surfaces.
- Checked temperatures of hot food before serving it to patients and residents.
- Stocked food and other supplies for main kitchen and units.
- Monitored expiration dates on products and disposed of any spoiled or expired foods.
- Stocked supplies in dining areas as needed.
Education
CDM CFPP - Food Protection/Nutrition
University of North Dakota
Grand Forks, ND03-2024
CNA - Healthcare
HACC
Harrisburg PA03-2020
High School Diploma -
Northern York High School
Dillsburg, PA06.2017
Skills
- Operations Management
- Staff Forecasting
- Payroll Preparation
- Menu Planning
- Customer Service
- Cash Handling
- Supplies Purchasing
- Verbal and Written Communication
- Opening and Closing Procedures
- Deposit Preparation
- Orientation and Onboarding
- Food Safety Understanding
- Staff Management
- Disciplinary Write-Ups
- NetMenu
- Statz Invoices
- Stampli
- Problem Resolution
- Relationship Building
- Supervision and leadership
- Conflict Resolution
- Friendly, Positive Attitude
- Computer Skills
- Organization and Time Management
- Excellent Communication
- Scheduling
- Recordkeeping
- Attention to Detail
- Administrative Support
- Mail handling
- Expense Reporting
- Dietary guidelines
- Time Management
- Healthcare
- Patient Communication
- Sanitization
- Nutrition
Certification
- ServSafe Food Protection Manager
- ServSafe Allergens
- Basic Life Support (American heart Association)
Timeline
Dining Services Supervisor
Messiah Lifeways At Messiah Village
10.2023 - Current
Dining Supervisor/Administrative Assistant
Cura Hospitality
03.2021 - 10.2023
CNA
Transition Healthcare
03.2020 - 03.2021
Nursing Assistant
At Home Hospice
07.2019 - 03.2020
Dietary Aide
Cura hospitality
02.2018 - 07.2019
CDM CFPP - Food Protection/Nutrition
University of North Dakota
CNA - Healthcare
HACC
High School Diploma -
Northern York High School
- ServSafe Food Protection Manager
- ServSafe Allergens
- Basic Life Support (American heart Association)
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