Angel Pond
Eubank,KY
Summary
Energetic Front Line Crew Member known for high productivity and efficient task completion. Possess specialized skills in customer service, cash handling, and order processing. Excel in communication, teamwork, ensuring smooth operations and positive customer experiences.
Overview
1
1
year of professional experience
Work History
Front Line Crew Member
Hardee's Restaurant
Somerset, Kentucky
05.2024 - 09.2024
- Completed daily cleaning tasks such as mopping floors, washing dishes.
- Developed strategies for improving customer satisfaction levels.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Adhered to all company policies and procedures.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Performed cashier duties, including taking payments and making change.
Assistant Manager
Yamatosteakhouseofjapan
Somerset, Kentucky
04.2023 - 05.2024
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Issued receipts, refunds, credits or change due to customers.
- Maintained work area and kept cash drawer organized.
- Accepted cash and credit card payments, issued receipts and provided change.
- Conducted price checks for special orders or discounts as requested by customers.
- Answered phone calls to assist customers with questions and orders.
- Greeted customers promptly and responded to questions.
- Counted and balanced cashier drawers.
- Stocked shelves with merchandise when needed.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Worked effectively in team environments to make the workplace more productive.
- Delivered prompt, accurate, and excellent customer service.
- Resolved conflicts between employees using effective communication skills.
- Coached team members on developing effective communication skills with clients.
- Demonstrated excellent communication skills when addressing customer inquiries or concerns.
Education
Some College (No Degree) - Business Administration
Somerset Community College
Somerset, KYSkills
- Maintaining cleanliness
- Scheduling and planning
- Initiative and proactivity
- Menu memorization
- Cash handling expertise
- Efficient work ethic
- Patience and empathy
- POS system expertise
- Active listening
- Team collaboration
- Supply restocking
- Multitasking and organization
- Operate cash register
- Excellent communication
Timeline
Front Line Crew Member
Hardee's Restaurant
05.2024 - 09.2024
Assistant Manager
Yamatosteakhouseofjapan
04.2023 - 05.2024
Some College (No Degree) - Business Administration
Somerset Community College