Angel Pough
Customer service
Chicago,IL
Summary
Proven expertise in cash handling and customer assistance, demonstrated through successful tenure at Hmart where I enhanced customer satisfaction by efficiently managing payment processes and resolving complaints. Skilled in creating appealing product displays and maintaining high health standards, I excel in fast-paced environments, always aiming to exceed customer and employer expectations.
Overview
1
1
year of professional experience
Work History
Hospitality Team Member
Hospitality services group
Chicago, IL
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained positive relationships with guests for satisfaction.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Baker
Jewels Osco
Chicago, IL
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Used utensils and equipment to portion, wrap and display bakery items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Drivers helper
UPS
Chicago, Illinois
- Moved furniture and boxes using utility dolly and truck ramp.
- Scanned and tracked packages for delivery accuracy and security.
- Maintained clean, orderly work environment free of hazards.
- Reported package damage or delivery issues to driver for swift resolution.
Cashier
Hmart
06.2020 - 06.2020
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Complied with health and safety codes to protect staff and customers.
- Created appealing displays to showcase products in bakery.
- Operated cash registers and processed payments accurately.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Performed cash, card, and check transactions to complete customer purchases.
Barista
Bombo Bar
05.2019 - 05.2019
- Loading and unloading packages
- Great customer service
- Take packages to correct addresses
Skills
- Payment Collection
- Customer Assistance
- ID Verification
- Cash Handling
Timeline
Cashier
Hmart
06.2020 - 06.2020
Barista
Bombo Bar
05.2019 - 05.2019
Hospitality Team Member
Hospitality services group
Baker
Jewels Osco
Drivers helper
UPS