Angel Puebla
Bastrop,TX
Summary
I have received training with Mincron and have performed daily duties associated with the inside sales position. I'm excited about the opportunities that Beacon can offer for both me and my family.
What I bring to the table is a strong work ethic, a relentless drive to succeed, and a growing commitment to customer service and colleague relationships. Honesty and integrity have been the cornerstones of my success with my current employer. Although I've been offered several opportunities to advance to General Manger, I've carefully considered my career path and believe my work ethic and skills are better suited for a different industry. Therefore, I am seeking a transition.
Overview
4
4
years of professional experience
Work History
Kitchen Manager
7-11 Food Stores
02.2023 - Current
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Assistant Store Manager
7-11 Convenience Stores
06.2020 - 02.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Sales Associate
7-11 Convenience Store
02.2020 - 06.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Elgin High School
Elgin, TX06.2020
Skills
- Recruitment
- Policy and Procedure Enforcement
- Product Rotation
- Inventory Management
- Staff Supervision
- Cost Control
- Supply Ordering
- Employee Scheduling
- Attention to Detail
- Customer Service
- Job Site Assessment
- Client Relationship Management
Timeline
Kitchen Manager
7-11 Food Stores
02.2023 - Current
Assistant Store Manager
7-11 Convenience Stores
06.2020 - 02.2023
Sales Associate
7-11 Convenience Store
02.2020 - 06.2020
High School Diploma -
Elgin High School