Angel Ramirez
Las Cruces,NM
Summary
Dynamic professional with a proven track record at Olam International, enhancing equipment effectiveness and customer satisfaction. Skilled in Quality Assurance and Customer Relationship Management, I've led teams to achieve high productivity standards and implement efficient workplace safety measures. My commitment to excellence has significantly improved service delivery and operational efficiency.
Professional in field of environmental services with thorough understanding of maintaining cleanliness and safety in various settings. Proven ability to lead teams effectively and improve operational processes. Known for fostering collaboration and adaptability to meet evolving needs. Expertise in compliance management and quality assurance.
Overview
4
4
years of professional experience
Work History
EVS
Shine 4 Ever
07.2020 - Current
- Enhanced patient satisfaction scores with thorough and consistent environmental sanitation practices.
- Conducted regular inspections of facilities to ensure compliance with regulatory standards and maintain cleanliness levels.
- Addressed customer concerns promptly, demonstrating commitment to exceptional service delivery in all aspects of environmental services management.
- Improved EVS department efficiency by implementing new cleaning procedures and scheduling systems.
- Addressed customer feedback and complaints to maximize satisfaction.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
Lead/ Machine Operator
Olam International
08.2021 - 03.2023
- Maintained accurate records of machine performance and production data for analysis and reporting purposes.
- Enhanced overall equipment effectiveness by implementing lean manufacturing principles within the production area.
- Trained new machine operators, ensuring adherence to safety protocols and efficient operation procedures.
- Collaborated with team members to achieve department goals and maintain high productivity standards.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Coordinated with quality control teams to address any product defects or discrepancies, ensuring customer satisfaction.
- Maximized resource utilization by monitoring inventory levels closely, avoiding stockouts or excess materials on hand.
Education
Bachelor of Science - Aerospace Engineering
New Mexico State University
Las Cruces, NM05-2026
Skills
- Workplace Safety
- Waste Management
- Scheduling Coordination
- Task assignment
- Health and safety compliance
- Chemical Handling
- Quality Assurance
- Time Management
- Computer Skills
- Quality Inspection
- Work Delegation
- Teamwork and Collaboration
Accomplishments
- Awarded the NAFST at the age of 16
- Supervised team of 9 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
German
Full Professional
Spanish
Limited Working
Russian
Limited Working
Timeline
Lead/ Machine Operator
Olam International
08.2021 - 03.2023
EVS
Shine 4 Ever
07.2020 - Current
Bachelor of Science - Aerospace Engineering
New Mexico State University