Angel Ramirez

• Working under the Treasurer at the time, the task was accounts receivable.
• The task was to collect all the dues each semester (About $42,000 each)
• With a 46% average collection rate, more than $9,000 of accounts receivable comes from alumni alone.
• $26,000 outstanding balance from the past 3 years
• We collected about $53,000 at the end of the term.

• 86% average collection rate
• Collected all the outstanding
• Creating the organization budget sheets which included the Administrative Expenses, Programming Expenses, and the income from members
• Planned and managed over $100,000 annual budgets, tracking expenses, and investigating discrepancies to maintain optimal controls.
• At the end of the Spring semester, we had a 96% collection rate which helped win a Smyth award which only goes to the top 10 Pike chapters
• Approving and denying budget increases
• Creating a fine system that fines members who fail to make on-time payments
• Mentored new members on financial responsibilities and best practices in budgeting.
• Collaborated with executive board to establish fiscal policies and procedures.
• Prepared detailed financial reports for chapter meetings, ensuring transparency and informed decision-making.
• Weekly presentation on updates for the chapter’s finances
• Making payment plans for members who cannot make payments before the due date
• Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
• Reduced operating costs by identifying and implementing cost-saving measures across the organization saving the chapter over $6,000 per semester
• At the end of the term, I collected more than $156,000 with a 100% collection rate

Cashier

• Served an average of 75 customers per day
• Maintained cleanliness and organization of merchandise displays, promoting a welcoming store environment.
• Processing sales transactions

Cook

• Prepared food and managed kitchen operations, including fryer, grill, and food prep
• Ensuring all outgoing products meet the company's standards

Shift Manager

• Time management: leave on time and save labor costs
• Implemented strategies to improve team motivation and customer retention
• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Maintained a 4.2 average customer review score during managed shifts
• Promoted a positive work environment through open communication and constructive feedback.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.

Trainer

• Facilitated workshops and seminars, promoting knowledge sharing and skill development among staff members.
• Mentored junior trainers, providing guidance on effective teaching methods and curriculum design.
• Analyzed training outcomes to measure effectiveness and drive strategic adjustments as needed.
• Provided coaching and mentoring to employees.
• Trained and mentored new personnel hired to fulfill various roles.

• Managed front desk operations, ensuring seamless guest check-in and check-out processes.
• Provided exceptional customer service, addressing member inquiries and resolving issues efficiently.
• Calling members with an outstanding balance
• Collected room deposits, fees, and payments.
• Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.