Angel Ramos
Concord, North Carolina,NC
Summary
Creative, hands-on professional with expertise in automotive restyling,12 volt electronics, sunroof installation and upholstery.
Self starter, requires no supervisor, I am able to efficiently resolve most obstacles that I am presented with. Class B license. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
31
31
years of professional experience
Work History
Business Owner
Auto Accents
09.2021 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
Shop Manager
Classic Soft Trim Charlotte
06.2007 - 10.2021
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
- Conducted ongoing market research to stay informed about industry trends which helped us refine our product offerings based on consumer preferences.
- Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Laborer
City Of Clifton
04.2006 - 05.2007
- Improved worksite efficiency by maintaining clean and organized work areas.
- Enhanced project timelines by collaborating effectively with team members on various tasks.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
Sunroof and Aftermarket Accessory Installer
Blue Sky Sunroof
06.2001 - 04.2006
- Enhanced customer satisfaction by installing high-quality accessories efficiently and accurately.
- Improved overall installation time by streamlining processes and organizing workspaces for optimal efficiency.
- Ensured long-lasting accessory performance by adhering to manufacturer guidelines during installations.
- Provided exceptional customer service, addressing any questions or concerns regarding the installed accessories.
Operations Manager
Classic Soft Trim
02.1996 - 04.2001
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Manager
United Power Sunroof
10.1992 - 02.1996
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
No Degree - Automotive Electronics
Metro Auto Electronics Training Institute, Inc.
Kenilworth, NJHigh School Diploma -
John F Kennedy High School
Paterson, NJ06.1990
Skills
- Business Planning
- Regulatory Compliance
- Financial Management
- Project Management
- Customer Service
- Employee Training
- Task Delegation
- Coaching and Mentoring
- Team Leadership
Languages
Spanish
Native or Bilingual
Timeline
Business Owner
Auto Accents
09.2021 - Current
Shop Manager
Classic Soft Trim Charlotte
06.2007 - 10.2021
Laborer
City Of Clifton
04.2006 - 05.2007
Sunroof and Aftermarket Accessory Installer
Blue Sky Sunroof
06.2001 - 04.2006
Operations Manager
Classic Soft Trim
02.1996 - 04.2001
Manager
United Power Sunroof
10.1992 - 02.1996
No Degree - Automotive Electronics
Metro Auto Electronics Training Institute, Inc.
High School Diploma -
John F Kennedy High School
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