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Associate Principal Engineer

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Results-oriented Customer Service Representative with a history of surpassing customer satisfaction targets. Expertise in communication, problem-solving, and organization. Achieved consistent customer satisfaction ratings exceeding 95%.

I am a hard worker, willing to learn and establish myself in a role where I can become a valuable part of any team.

 Accomplished, results‑driven customer service professional with 10+ years of experience delivering high‑impact support in fast‑paced, high‑volume environments. Known for resolving complex customer issues with clarity and precision, contributing to consistently high satisfaction ratings and repeat‑contact reduction. Maintain strong communication and trust with clients, and teams while supporting daily workloads of up to several hundred interactions. Highly adaptable and quick to learn new systems, regularly exceeding performance targets and quality standards — including accuracy, response time, and first‑contact resolution — through strong attention to detail. Combines analytical insight, empathy, and leadership to elevate customer experiences and strengthen overall organizational performance. 

Dynamic and detail-oriented professional with experience at Target, excelling in guest relations and communication. Proven ability to enhance customer satisfaction through efficient service and empathetic interactions. Skilled in document management and Microsoft Office, demonstrating strong organizational capabilities and adaptability in fast-paced environments. Committed to fostering positive experiences and teamwork.

Dynamic Registered Nurse with diverse experience within Lee Health, skilled at medication administration and patient condition monitoring. Proven ability to prioritize tasks and enhance interdisciplinary collaboration, resulting in improved patient outcomes. Skilled in clinical judgment and committed to mentoring new staff, ensuring quality care in high acuity, fast paced environments.

Focused Engineering Manager offering proven track record of cost-effective project management. Developing business relationships across multiple industries. Highly skilled in team leadership, budget management and project delivery.

A dynamic leader with a proven ability to inspire teams, drive collaboration, and implement effective solutions. Motivates others to achieve goals while fostering trust, communication, and continuous growth. Promotes innovation, resolves challenges, and leads with integrity to enhance organizational success.

Empathic, I observe and listen to understand. I'm very curious about why people act and think a certain way. Strategic, I like to make sense of data, find a simple direction, make a plan of actions, and execute it.

Dedicated professional with a strong work ethic and attention to detail, experienced at Wellfleet Pearl as a Dish Washer. Proven ability to maintain high cleanliness standards and train new staff effectively. Skilled in efficient cleaning and safety awareness, contributing to a productive and organized work environment.

“Hi, my name is Lucah Gassmann and I am an upcoming graduate in the class of 2026. What makes me stand out from the rest of applicants is my diligence and professionalism. This along with my ability to manage tasks and work with a team make me an exceptional candidate for this position.”

Angel Ramos

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Dish Washer

RSW Airport 239-590-4800

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GED -

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Dish Washer

RSW Airport 239-590-4800

GED -

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