Angel Ramos

Customer Service - Resolving customer complaints and queries, managing team to make sure guests are properly welcomed, seated, and have a positive experience. Educating employees on customer needs and service goals.

Active Duties - Analyzing employee's, business, and tasks to formulate and communicate effective positions/tasks for staff. Coordinating employee breaks, call-outs, call-ins, and early exits to effectively reduce labor. Opening and closing the building, making sure duties are completed first.

General - Coordinating with operations manager to ensure weekly deliveries, inventory, and deposits are correct. Managing the training of new shift-leads or team members, networking with other business to increase customer base, menu dropping, and discussing goals and progress with other managers.

Line - Working on the grill or fryer with a team to prepare and cook orders in a fast-paced kitchen, ensuring food quality, speed, and an organized workspace.

Customer Service - Taking orders and handling cash on the register. Ensuring prompt greetings and checking in with guests, anticipating their needs whenever possible.

Prep, ect - Keeping stock of prepped goods, completing a list throughout throughout the day while managing general restaurant upkeep and cleaning.