Angel Raney
Bloomington,IN
Summary
Experienced Shift Manager with a proven track record of keeping operations on track and customers happy with high-quality, efficient service. Maintains appropriate standards and follows safety guidelines successfully. Shift Manager with experience in scheduling, money management, and team management Effective communicator who can work well with others in a group, or one on one timing. Dedicated to providing high-quality services in any field currently working for. Maintains patience and understanding when answering phone calls and working with patients and or customers in need of services.
Overview
7
7
years of professional experience
Work History
Product Builder 1
Boston Scientific
07.2023 - Current
- Assembled products on a production line, and was responsible for enduring that all components are assembled corrently and on a timely manner to maintain production numbers
- Frequently cleaned and sanatized all parts, and areas of the production table in between line clearences of new orders
- Worked with quality control and material handlers when issues arised to get the help needed to ensure all parts were assembled correctly
Operator 1
Cook Medical
01.2022 - 09.2022
- Correctly packaged all medical devices in their correct packages to ensure safety of the products made
- Safely checked all equipment of machines before operating one to ensure the settings were correct before packaging a device
- Ensured all areas of the production line was sanatized and clean before opening a new kit to package
Call Center Representative
Focus
06.2020 - 12.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Shift Supervisor
Mcdonalds
08.2017 - 05.2020
- Scheduling staff, ensuring all aspects of the resturant was correctly staffed to run a shift
- Trained new employees on their specific job role
- Addressed customers on their complients and concerns
- Ensured compliance with all safety regulations, to ensure the building was up to par with health regulations
- Money managment- deposits, payroll and refunds
Education
Medical - Diagnostic Medical Sonography
Ivy Tech Community College
Bloomington, Indiana08.2023
High School Diploma -
Carroll County HS
Carrollton, Kentucky02.2020
Skills
- Shift Management
- Production
- Communication
- Client Relations
- Quality Assurance
- Data Entries
- Customer Service
- Safety Regulations
- Computer Skills
- Production Process
- Skills
- Experienced
- Skillful
Product Training
Product Assembly
Production Scheduling
SOP understanding
Positive Attitude
Teamwork and Communication
Strong Work Ethic
Teamwork and Coordination
Time Management
Reliability
Timeline
Product Builder 1
Boston Scientific
07.2023 - Current
Operator 1
Cook Medical
01.2022 - 09.2022
Call Center Representative
Focus
06.2020 - 12.2020
Shift Supervisor
Mcdonalds
08.2017 - 05.2020
Medical - Diagnostic Medical Sonography
Ivy Tech Community College
High School Diploma -
Carroll County HS