Angel Reyes
Fresno,CA
Summary
Dedicated Social Worker provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds.
Overview
7
7
years of professional experience
Work History
Direct Care Staff
Valley Teen Ranch
07.2023 - Current
- Provided supervision and care of adolescent boys within a STRTP group and individual setting.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Documented client progress, reporting changes in client condition to the client's therapist and house supervisor.
- Transported clients to events and activities, medical appointments, and shopping trips.
- Stayed current on best practices within the direct care field through ongoing professional development opportunities and trainings.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Facilitated Victim Empathy group on a weekly basis.
MSW Intern
Valley Teen Ranch
05.2023 - 12.2023
- Empowered clients to set goals and make informed decisions, promoting self-sufficiency and independence.
- Built rapport with diverse populations using active listening skills and cultural sensitivity in all interactions.
- Facilitated psychoeducation groups on topics such as Mindful Based Stress Reduction (MBSR), coping skills, Victim Empathy, and interpersonal communication.
- Collaborated with other professionals to plan and coordinate care for clients.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Documented client progress and activities in accordance with agency policies and procedures.
- Participated in professional development and training opportunities to enhance clinical skills.
Customer Care Representative
Subco
08.2019 - 01.2023
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
- Cross-trained and backed up other customer service managers.
- Monitored calls and email correspondences of agents to ensure exceptional service was provided.
- Generated weekly and monthly reports to highlight customer service performance and measure milestones.
- Established the development of the customer service training manuals and maintained updated processes within the manuals.
- Conducted training for new personnel regarding company operations, policies, and services.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
BSW Intern
Root & Rebound
07.2021 - 12.2021
- Enhanced client experience by conducting thorough assessments and developing personalized care plans.
- Provided crisis intervention support as needed, connecting clients with appropriate resources and follow-up care.
- Maintained detailed case notes, tracking client progress and documenting important interactions for future reference.
- Improved community resources awareness by establishing resource lists and sharing valuable information with clients.
- Created positive relationships with clients, fostering trust and open communication to support progress towards goals.
- Maintained regular contact with clients by calling and through Zoom meetings.
- Provided third-party supervision for the client and her children.
- Facilitated peer support groups to help clients connect with others.
- Facilitated psychoeducational classes to help clients develop life skills.
- Collaborated with other professionals to plan and coordinate care for clients.
- Advocated for clients to assure respected rights and wishes.
Social Work Aide II
County of Fresno
06.2017 - 08.2019
- Provided supervision for visitations between clients and their children.
- Conducted thorough case documentation, maintaining accurate records and ensuring timely reporting on client progress.
- Advocated for clients by attending Child and Family Team meetings.
- Collaborated with multidisciplinary teams to ensure comprehensive care for each client''s unique needs.
- Assisted with the scheduling of visitations.
- Assisted with the training of new employees.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of social work assistance.
Education
Master of Social Work - Social Work
Fordham University
Bronx, NY12.2023
Bachelor of Arts - Social Work
Fresno Pacific University
Fresno, CA12.2021
High School Diploma -
Sunnyside High School
Fresno, CA06.2011
Skills
- Critical Thinking
- Leadership
- Active listening
- Multicultural sensitivity
- Client Documentation
- Behavior Redirection
Personal Information
Title: Social Worker
Languages
Spanish
Limited Working
Timeline
Direct Care Staff
Valley Teen Ranch
07.2023 - Current
MSW Intern
Valley Teen Ranch
05.2023 - 12.2023
BSW Intern
Root & Rebound
07.2021 - 12.2021
Customer Care Representative
Subco
08.2019 - 01.2023
Social Work Aide II
County of Fresno
06.2017 - 08.2019
Master of Social Work - Social Work
Fordham University
Bachelor of Arts - Social Work
Fresno Pacific University
High School Diploma -
Sunnyside High School
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