Angel Reyna
Grand Island,NE
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Scooter’s
Grand Island, NE
06.2023 - 12.2023
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Coached and developed store associates through formal and informal interactions.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Handled scheduling for store shifts to achieve adequate staffing.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
BARISTA
Scooter's
Grand Island, NE
10.2021 - 06.2023
- Served as partner and team member to other trainers and staff to achieve compliance objectives
- Organized and maintained inventory records, ensuring accuracy of data entry and stock levels
- Built strong relationships with regulars and new customers by providing friendly, personalized service
- Utilized cash register or POS system to receive and process payments
- Checked drawer totals, reconciled discrepancies, and prepared bank deposits.
MEN'S CLOTHING SPECIALIST
Dillard's
Grand Island, NE
10.2022 - 03.2023
- Maintained a clean and organized store environment that met all safety standards
- Explained products and services to help customers make informed decisions
- Built and established strong relationships with customers, enabling long-term partnerships
- Used company system for tracking inventory to reduce errors and maximize profits
- Highlighted new products and company promotions during sales pitches
- Utilized problem solving techniques for difficult transactions or returns.
CERTIFIED TRAINER
Buffalo Wild Wings
Grand Island, NE
10.2020 - 09.2021
- Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies
- Developed strong customer service skills by providing efficient and accurate service
- Worked closely with other departments such as front-of-house staff to ensure smooth operations throughout the restaurant
- Stocked kitchen supplies such as ingredients, utensils and equipment
- Prepared variety of foods, such as meats, vegetables, and desserts according to customers' orders, supervisors' instructions and approved procedures
- Worked with direct reports to cross-train and assist in development of new skills.
Education
HIGH SCHOOL DIPLOMA -
Grand Island Senior High
05.2022
Skills
- Cash Counting
- Customer Preferences
- Customer Interaction
- POS Transactions
- Inventory Counts
- POS Inventory System Operation
- Cash Control
- Safe Food Handling
- Customer Service
- Verbal and Written Communication
- Training
- Business Development
- Customer Relations
- Customer Service and Engagement
- Team Management
- Staff Scheduling
- POS Systems
- Problem-Solving
- Flexible Schedule
- Mentoring and Coaching
Languages
- English
- Spanish
Timeline
Assistant Store Manager
Scooter’s
06.2023 - 12.2023
MEN'S CLOTHING SPECIALIST
Dillard's
10.2022 - 03.2023
BARISTA
Scooter's
10.2021 - 06.2023
CERTIFIED TRAINER
Buffalo Wild Wings
10.2020 - 09.2021
HIGH SCHOOL DIPLOMA -
Grand Island Senior High