ANGEL RHONE
Chicago,IL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
GUEST REPRESENTATIVE
TARGET
11.2022 - Current
- Delivered exceptional customer service by assisting guests with product selection, resolving inquiries, and ensuring a positive shopping experience.
- Managed inventory by stocking shelves, organizing merchandise displays, and conducting regular audits to maintain accurate inventory levels.
- Achieved daily sales goals by promoting Target’s REDcard and additional services, contributing to a 5% increase in store revenue.
- Trained and mentored new team members, fostering a collaborative work environment and improving team productivity.
- Operated point-of-sale systems efficiently, handling transactions, returns, and exchanges with accuracy and adherence to company policies.
- Assisted with store operations, including opening and closing procedures, loss prevention measures, and maintaining a clean, organized workspace.
CUSTOMER SERVICE REPRESENTATIVE
BIKE & ROLL
07.2022 - 10.2022
- Provided exceptional customer service by assisting clients with bike and equipment rentals, ensuring proper fit and comfort for safe and enjoyable experiences.
- Conducted engaging city tours, sharing historical and cultural insights about Chicago landmarks, enhancing guest satisfaction and earning positive reviews.
- Managed daily operations, including inventory checks, equipment maintenance, and cash handling, ensuring smooth business operations.
- Delivered safety briefings and guided large groups of 15-20 on bike tours, maintaining a focus on guest safety and adherence to traffic laws.
- Implemented an efficient scheduling system for tours and rentals, improving client service flow and reducing wait times.
DOG GROOMER
PET SUPPLIES PLUS
02.2021 - 07.2022
- Delivered high-quality grooming services, including bathing, trimming, and styling for up to 5 pets daily, adhering to breed standards and client preferences.
- Built lasting relationships with clients, achieving a high customer retention rate and earning consistent positive reviews for personalized service.
- Identified and reported potential health concerns, such as skin conditions or parasites, to pet owners, enhancing trust and promoting proactive pet care.
- Maintained a clean and sanitized workspace, ensuring compliance with safety standards and reducing incidents of cross-contamination or accidents.
- Trained and mentored junior groomers, increasing team productivity by 80% through hands-on guidance and skill development.
- Implemented an efficient appointment scheduling system, improving workflow efficiency and reducing client wait times by 32%.
Education
High School -
Nicholas Senn High School
Chicago, IL06-2020
Skills
Money Handling
- Display Setup
- Staff Training
- POS System Operation
- Time management
- Appointment Scheduling
- Strong communication skills
- Attention to detail
- Microsoft office
Websites
Timeline
GUEST REPRESENTATIVE
TARGET
11.2022 - Current
CUSTOMER SERVICE REPRESENTATIVE
BIKE & ROLL
07.2022 - 10.2022
DOG GROOMER
PET SUPPLIES PLUS
02.2021 - 07.2022
High School -
Nicholas Senn High School
Similar Profiles
Ryan WilsonRyan Wilson
Human Resources Expert at TargetHuman Resources Expert at Target
Hali ForsterHali Forster
Inbound Expert at TargetInbound Expert at Target
Erik NevillErik Nevill
Deli Clerk at TargetDeli Clerk at Target