Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angel Rich

Ypsilanti

Summary

Focused and reliable restaurant employee bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Food Runner/ Barback

Corner Brewery
08.2020 - Current
  • Greeted customers and provided outstanding customer service.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Assisted with bussing tables and cleaning up spills.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Processed payments for orders and provided customers with change.
  • Assisted customers with carry-out service.

Head Barback/ Bartender

Rabbit Hole
03.2024 - Current
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Restocked ice, condiments, and snacks.
  • Learned how to make wide variety of mixed drinks.
  • Checked ID cards and verified bar guests were of legal age.
  • Replaced empty kegs and soda syrups.
  • Assisted in setting up and breaking down bar area for special events.
  • Operated POS system to collect payments from customers.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Provided attentive service and proactively assessed guest needs.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Served high customer volumes during special events, nights, and weekends.

Kitchen Manager

Arbor Brewing Company
02.2018 - 08.2020
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Checked and tested foods to verify quality and temperature.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Kitchen Manager

Tower Inn
04.2017 - 02.2018
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Checked and tested foods to verify quality and temperature.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.

Server/ Expo/ Line Cook

Red Robin
03.2014 - 01.2018
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Line Cook

Pretzel Bell
05.2015 - 04.2017
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Grilled meats and seafood to customer specifications.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Education

Certificate of Technical Studies - Autopsy Technician

Mott Community College
Flint, MI
05-2024

Skills

  • Scheduling
  • High volume dining
  • Nutritional knowledge
  • Supply ordering
  • Catering coordination
  • Sanitation standards
  • First aid
  • Problem-solving
  • ServSafe certification
  • Safe food handling
  • Conflict resolution
  • Detail-oriented

Certification

  • CPR/AED Certification
  • Basic Life Support Certification (BLS)
  • Servsafe Alcohol Course
  • Servsafe: Food Protection Manager
  • Servsafe: Sexual Harassment Prevention for Restaurants
  • Servsafe: Understanding Unconscious Bias in Restaurants
  • Certified Servsafe Instructor/Proctor

Timeline

Head Barback/ Bartender

Rabbit Hole
03.2024 - Current

Food Runner/ Barback

Corner Brewery
08.2020 - Current

Kitchen Manager

Arbor Brewing Company
02.2018 - 08.2020

Kitchen Manager

Tower Inn
04.2017 - 02.2018

Line Cook

Pretzel Bell
05.2015 - 04.2017

Server/ Expo/ Line Cook

Red Robin
03.2014 - 01.2018

Certificate of Technical Studies - Autopsy Technician

Mott Community College

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Angel Rich