Angel Rios
Richmond,TX
Summary
- Bilingual (English/Spanish) Pool Technician with over three years of experience in pool installation, maintenance, and repair. Co-founder of a successful family-owned pool business, with a key role in growing the company and expanding the customer base through top-quality service and strong client relationships. Managed technical work as well as the company’s online presence, including customer inquiries, scheduling, and marketing, all contributing to the business’s growth.
- Skills extend beyond the pool industry, offering strong customer service, problem-solving, and leadership abilities that can easily transfer to other roles. Extensive experience in managing business operations, communicating with diverse clients, and delivering results in fast-paced environments. Known for passion, adaptability, and readiness to take on new challenges across various industries.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Pool Technician / Co-founder & Manager
River's Pool Services
01.2021 - 09.2024
- Played a key role in starting the family-owned pool company, helping establish operations and build the customer base from the ground up.
- Delivered high-quality pool maintenance (up to 15-20 pools a day), and repair services, ensuring customer satisfaction and repeat business.
- Leveraged bilingual skills in Spanish and English to communicate effectively with a broader customer base, significantly expanding the company’s reach.
- Personally contributed to a steady increase in customers year over year, driving growth through word-of-mouth referrals and excellent service.
- Developed lasting relationships with clients by providing reliable, efficient, and personalized services, fostering customer loyalty.
- Assisted in training new technicians, ensuring they uphold the same standards of quality and customer care that contributed to the company’s success.
- Managed the business’s online presence, including scheduling services, handling customer inquiries, and marketing on social media platforms, which helped attract new clients.
Education
Business Administration And Management
Texas Southern University
Houston, TX 08.2023 - 05.2024
Associate of Arts - Business
Houston Community College
Stafford, TX 09.2024 - Current
High School Diploma -
Alief Early College High School
Houston, TX 08.2019 - 05.2023
Skills
- Team Leadership & Development – Leading and mentoring a team, fostering growth and maintaining high performance
- Business Operations Management – Overseeing daily operations, scheduling, and resource management, showcasing organizational and leadership abilities
- Client Relationship Management – Building and maintaining long-term client relationships, highlighting customer service excellence
- Strategic Planning & Problem Solving – Developing and executing business strategies, identifying opportunities for growth and optimization
- Communication & Multilingual Proficiency – Strong communication skills in English and Spanish, critical for engaging diverse audiences and facilitating smooth interactions
- Time Management & Prioritization – Managing multiple projects and schedules efficiently, meeting deadlines, and delivering quality results under pressure
- Attention to Detail & Precision – Meticulous attention to every aspect of service delivery, ensuring high standards in quality control and customer satisfaction
Languages
Spanish
Native or Bilingual
Timeline
Associate of Arts - Business
Houston Community College
09.2024 - Current
Business Administration And Management
Texas Southern University
08.2023 - 05.2024
Pool Technician / Co-founder & Manager
River's Pool Services
01.2021 - 09.2024
High School Diploma -
Alief Early College High School
08.2019 - 05.2023