Angel Rivera
Boca Raton,FL
Summary
I am a dedicated and adaptable professional with a proven track record in both customer service and property management roles. With my background as a cashier and assistant property manager, I have honed a diverse skill set that encompasses interpersonal communication, problem-solving, and organizational proficiency. During my time as a cashier, I developed strong customer service skills by providing efficient and friendly service to diverse clientele. In my role as an assistant property manager, I demonstrated my ability to multitask and prioritize responsibilities effectively. From coordinating maintenance requests to managing tenant inquiries, I thrived in a fast-paced environment while maintaining a high standard of professionalism and efficiency. My experience in both customer-facing and administrative roles has equipped me with valuable insights into client needs and operational management. I am confident in my ability to contribute positively to any team, bringing a combination of interpersonal skills, attention to detail, and a proactive approach to problem-solving.
Overview
2
2
years of professional experience
Work History
Assistant Property Manager
Sunshine Self-Storage
Boca Raton, FL
03.2024 - Current
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
- Kept records of correspondence with residents and tenants.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Conducted tours of vacancies with prospective tenants.
- Explained policies and procedures to tenants and enforced rules.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Updated tenant and unit information to keep current in housing database.
- Checked rental eligibility by following company's verification process.
- Handled security deposit refunds.
- Oversaw daily operations, maintenance, and administration of various properties.
- Escalated critical issues to property manager to promote immediate resolution.
- Checked common areas regularly to keep neat, clean and free of debris.
- Supervised on-site staff and contractors for efficient operations.
- Coordinated move-ins/outs while minimizing vacancy loss.
Cashier
Popeyes® Louisana Kitchen
Milldale, CT
05.2022 - 07.2024
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
Plainville High School
Plainville, CT06-2023
Skills
- Property Maintenance
- Telephone and email etiquette
- Relationship building and rapport
- Cash Management
Timeline
Assistant Property Manager
Sunshine Self-Storage
03.2024 - Current
Cashier
Popeyes® Louisana Kitchen
05.2022 - 07.2024
High School Diploma -
Plainville High School