Angel Rivera
Jack,AL
Summary
Throughout my diverse career, I have consistently demonstrated a strong work ethic, adaptability, and a commitment to excellence across multiple industries. At Home Depot, I excelled as a Sales Associate, regularly exceeding sales targets and earning recognition for delivering outstanding customer experiences, showcasing my ability to communicate effectively and build rapport with clients. At Munch’s Supply Co, I gained valuable hands-on technical experience in HVAC systems, performing installations, maintenance, and repair work while adhering to strict safety standards and ensuring high levels of customer satisfaction. Currently serving as a Correctional Officer, I am responsible for maintaining safety, order, and professionalism in a challenging environment, drawing on strong conflict resolution and interpersonal skills to manage difficult situations with integrity and respect. I take pride in being a reliable and adaptable team member with a proven history of going above and beyond in every role, blending technical knowledge, people skills, and a calm, solutions-oriented approach to support both team success and organizational goals. With this unique combination of experience and dedication, I am confident in my ability to tackle any job with focus, resilience, and a results-driven mindset.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Correctional Officer
Alabama Department Of Corrections
Clio, AL
07.2025 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Observed behavior of residents individually and in groups.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Received and accounted for personal possessions and determined inmate work assignments.
- Reduced inmate altercations through proactive conflict resolution strategies.
- Supervised inmates during meals, recreation and other activities.
- Documented inmate behavior and activities in logbooks.
- Responded to inquiries from inmates and other members of public.
Warehouse Worker
Munch Supply Co
Chicago, IL
05.2022 - 04.2025
- Performed forklift maintenance before work shifts
- Sorted and organized merchandise in preparation for shipment
- Addressed customer questions and concerns regarding products and services
- Identified and removed safety and sanitation hazards from work areas
- Input product information and quantities into warehouse databases
- Moved products and equipment to appropriate locations to maintain workspace cleanliness
- Interacted effectively with staff through ongoing communication and exchange of information
- Oversaw shipments, addressing any discrepancies.
- Informed supervisor of parts needed for stock and discrepancies in inventory quantities
- Communicated shipment departure and arrival times to clients
- Loaded and unloaded shipments from delivery trucks after completing order documentation
- Operated forklifts and pallet jacks to transport shipments and equipment
- Maintained company inventories and completed product counts for reports
- Replenished shelves with incoming stock orders and performed daily spot checks on inventory
- Inspected products for defects and damages and reported discarded items to supervisors
- Reported malfunctioning and damaged equipment to supervisors for repair
- Placed and arranged items and packages on pallets for transport
- Monitored inventory levels and reported discrepancies to management
- Utilized scanners and databases to track moving packages and deliveries
- Inspected machinery for signs of corrosion and damage and performed routine calibrations
- Maintained a forklift logbook and tracked daily maintenance
- Transported materials and equipment to production work stations
- Reported damaged and misplaced items to supervisors and took steps to avoid further complications
- Moved levers and controls that operated lifting devices, such as forklifts, lift beams with swivel-hooks, hoists, and elevating platforms, to load, unload, transport, and stack material
- Assisted with loading and unloading freight from delivery vehicles utilizing the appropriate tools
- Ensured accuracy of all orders by verifying item numbers prior to loading onto truck or trailer
- Inspected product load for accuracy and safely moved it around warehouse and facility to ensure timely and complete delivery
- Communicated effectively with dispatch personnel regarding delivery schedules or changes in routes
- Used positive reinforcement techniques to encourage, motivate, and build confidence in other associates
- Performed work in accordance with established health and safety procedures
- Reduced accidents and injuries to drive safe work environment
- Communicated with co-workers and other departments to accomplish tasks
- Complied with company risk management policies and procedures
- Applied OSHA and related local requirements to assigned work
- Participated in safety meetings, trainings and hazard assessments
- Ordered new parts to maintain inventory
- Adjusted, maintained, and repaired tools, equipment, and machines, and assisted more skilled workers with similar tasks
- Worked independently as well as collaboratively within a team setting
- Assembled and maintained physical structures, using hand and power tools
- Cleaned or lubricated vehicles, machinery, equipment, instruments, tools, work areas, and other objects, using hand tools, power tools, and cleaning equipment
- Tended and observed equipment and machinery to verify efficient and safe operation
- Held and supplied tools, parts, equipment, and supplies for other workers
- Operated equipment such as forklifts
- Received and counted stock items to record data manually or on computer
- Stocked shelves, racks, and cases with new or transferred merchandise
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked with cross-functional teams to achieve goals.
- Completed requirements to become EPA certified.
- Embrace opportunities for professional growth.
Sales Associate
Target
Chicago, Illinois
09.2021 - 08.2022
- Determined proper storage methods, identification and stock location, based on turnover, environmental factors and physical capabilities of facilities
- Kept records on use and damage of stock and stock-handling equipment
- Packed and unpacked items to be stocked on shelves in stockrooms, warehouses, and storage yards
- Some experience with excel spreadsheets
- Encouraged customers to make additional purchases and suggested relevant items
- Met merchandising standards by keeping store stocked and products faced
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Placed special orders, submitted online orders, or contacted other stores to find desired items
- Enticed customers with sales and promotions to boost sales
- Introduced promotions and sale opportunities, enticing customers
- Assisted with training and mentoring new team members
- Supported loss prevention by helping identify theft
- Assisted customers with product selection to ensure customer satisfaction
- Handled customer complaints and inquiries in a courteous and efficient manner
- Tagged new merchandise for sale and updated signs
- Opened and closed cash registers, balanced cash drawers, and made deposits
- Drove sales through customer relationship building and suggestive selling techniques
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
- Engaged with guests to understand and anticipate customer service needs
- Used product knowledge for handling objections
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
- Coached team members on security risks and loss prevention to aid in mitigating store theft
- Recommended merchandise to customers based on needs and preferences
- Observed customer behaviors to identify security threats and escalate concerns to supervisors
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Assisted with training and mentoring new team members
- Helped customers find and select products
- Drove sales through customer relationship building and suggestive selling techniques
- Performed cleaning tasks, keeping store neat and organized
- Followed checklist to complete retail store opening and closing activities
- Demonstrated product features and capabilities to potential buyers
- Promoted visual presentation standards by keeping store replenished
- Handled customer complaints and inquiries in a courteous and efficient manner
- Assisted customers with product selection to ensure customer satisfaction
Sales Associate
Home Depot
Chicago, IL
04.2017 - 03.2020
- Determined proper storage methods, identification and stock location, based on turnover, environmental factors and physical capabilities of facilities
- Kept records on use and damage of stock and stock-handling equipment
- Packed and unpacked items to be stocked on shelves in stockrooms, warehouses, and storage yards
- Some experience with excel spreadsheets
- Encouraged customers to make additional purchases and suggested relevant items
- Met merchandising standards by keeping store stocked and products faced
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Placed special orders, submitted online orders, or contacted other stores to find desired items
- Enticed customers with sales and promotions to boost sales
- Introduced promotions and sale opportunities, enticing customers
- Assisted with training and mentoring new team members
- Supported loss prevention by helping identify theft
- Assisted customers with product selection to ensure customer satisfaction
- Handled customer complaints and inquiries in a courteous and efficient manner
- Tagged new merchandise for sale and updated signs
- Opened and closed cash registers, balanced cash drawers, and made deposits
- Drove sales through customer relationship building and suggestive selling techniques
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
- Engaged with guests to understand and anticipate customer service needs
- Used product knowledge for handling objections
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
- Coached team members on security risks and loss prevention to aid in mitigating store theft
- Recommended merchandise to customers based on needs and preferences
- Observed customer behaviors to identify security threats and escalate concerns to supervisors
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Assisted with training and mentoring new team members
- Helped customers find and select products
- Drove sales through customer relationship building and suggestive selling techniques
- Performed cleaning tasks, keeping store neat and organized
- Followed checklist to complete retail store opening and closing activities
- Demonstrated product features and capabilities to potential buyers
- Promoted visual presentation standards by keeping store replenished
- Handled customer complaints and inquiries in a courteous and efficient manner
- Assisted customers with product selection to ensure customer satisfaction
Education
High School Diploma -
Carl Schurz High School
Chicago, IL07-2016
Skills
- Excellent communication skills
- Inventory control procedures
- Retail loss prevention
- Reliable and punctual
- Customer service
- Active listening
- Listening skills
- Team player mentality
- Negotiations
- Results oriented
- Customer- and service-oriented
- Outgoing personality
- Microsoft Word
- Forklift Operation
- Pallet Jacks
- Microsoft Excel
- Picking and Packing
- Cycle Counts
- Self-Motivated and Disciplined
- Heavy Lifting
- Cleaning and Organizing
- Damage Reports
- Sorting and Labeling
- Forklift Safety and Operation
- Optimize Storage
- Restock Shelves
- Logistics
- Shipping and receiving
- Loading and unloading
- Stock control
- Forklift operations
- Pick-list processing
- Stacking and staging
- Microsoft outlook
- Damage reports
- Clear communication
- Self-motivated and disciplined
- Deadline adherence
- Picking and packing
- Team collaboration
- Safety training
- PPE compliance
- Training & Development
- Leadership
- Planning
- Computer skills
- Team building
- Leak checks
- Excellent problem solver
- Quality-focused
- Microsoft office proficient
- Adaptable
- Code compliance
- Technical troubleshooting
- EPA requirements
- Valid Illinois driver's license
- Operation and maintenance expert
- Upselling
- Cash handling
- Sales goals attainment
- Service oriented
- Relationship building
- Meeting deadlines
- Customer engagement
- Time management
- Strategic planning
- De-escalation techniques
- Conflict resolution skills
- Mental health awareness
- Observation
- Surveillance
- Security procedures
- Stress tolerance
- Facility security
- Relationship building and management
- Crisis management
- CCTV monitoring
- Prisoner transport
- Suicide prevention
- Search procedures
- File and record maintenance
- Records management
- Integrity maintenance
- Physical fitness
Reference
Jeffery Beltran
Manager of Home Depot
(773) 431-9266
Junior
Manager At Munch’s Supply Co
(847) 660-4858
Jeremy
Assistant Manager At Munch’s Supply Co
+1 (815) 690-7638
Certification
EPA Certified
Languages
English
Full Professional
Timeline
Correctional Officer
Alabama Department Of Corrections
07.2025 - Current
Warehouse Worker
Munch Supply Co
05.2022 - 04.2025
Sales Associate
Target
09.2021 - 08.2022
Sales Associate
Home Depot
04.2017 - 03.2020
High School Diploma -
Carl Schurz High School