Angel Rivera
Clearwater,FL
Summary
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Sandpearl
Clearwater Beach, Florida
05.2025 - Current
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided excellent customer service while upholding company policies.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Resolved customer complaints promptly and courteously.
- Managed cash drawer responsibly throughout shift.
- Maintained cleanliness of lobby area at all times.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided information about hotel amenities, services, and local attractions.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Input and confirmed reservations for guests.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Answered guest inquiries, recommending shopping, dining or entertainment.
Area Supervisor
Ross Dress for Less
Clearwater, Florida
06.2021 - 05.2025
- Supervised daily operations to ensure compliance with company policies.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached staff on strategies to enhance performance and improve customer relations.
- Counted and balanced registers.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Oversaw recruitment, hiring, and onboarding processes to build a high-performing team.
- Managed budget for the area, including forecasting, expense tracking, and cost reduction efforts.
- Utilized technology and software to enhance efficiency, accuracy, and customer experience.
- Managed team performance through regular evaluations, feedback, and goal-setting.
- Trained new employees on company policies and procedures.
Education
GED -
Dewitt Clinton High School
The Bronx, NY01-2014
Skills
- Guest relations
- Reservation management
- Customer service
- Cash handling
- Front desk operations
- Team collaboration
- Problem solving
- Payment oversight
- Guest amenities
- Room assignment
- Guest reception
- Transportation information
- Reservation systems
Timeline
Front Desk Agent
Sandpearl
05.2025 - Current
Area Supervisor
Ross Dress for Less
06.2021 - 05.2025
GED -
Dewitt Clinton High School
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