Angel Rivera
Abilene
Summary
Dynamic General Manager with a proven track record at Blue Agave, excelling in team development and strategic guidance. Enhanced service quality through effective training programs and optimized inventory management, achieving significant cost savings. Strong collaborator with exceptional troubleshooting skills, fostering a positive work environment and driving revenue growth.
Overview
5
5
years of professional experience
Work History
General Manager
Blue Agave
10.2023 - Current
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Developed and implemented training programs for staff, enhancing team performance and service quality.
- Managed inventory levels, optimizing stock management and reducing waste through effective ordering processes.
- Analyzed sales data to identify trends, informing strategic decisions to improve revenue generation.
- Collaborated with suppliers to negotiate contracts, ensuring favorable terms and maintaining quality standards.
- Led weekly staff meetings to communicate goals, address challenges, and foster a collaborative work environment.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Manager's Assistant
Celcos
08.2022 - 10.2023
- Coordinated schedules and meetings for management to enhance operational efficiency.
- Developed and maintained filing systems to ensure accurate record-keeping.
- Assisted in project management by tracking timelines and deliverables.
- Facilitated communication between departments to streamline workflows.
- Implemented process improvements that reduced administrative turnaround times.
- Trained new employees on company policies and procedures to foster a cohesive team environment.
- Managed office supplies inventory, optimizing procurement processes for cost-effectiveness.
- Collaborated with cross-functional teams to ensure timely completion of projects while maintaining high-quality standards.
- Supported manager in achieving revenue targets by conducting market research and identifying potential business opportunities.
- Optimized internal processes for better efficiency, implementing new software solutions where necessary.
Cashier
Armando's Mexican Food
02.2021 - 08.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accuracy during shifts and end-of-day reconciliation.
- Assisted customers with product inquiries, providing exceptional service to enhance shopping experience.
- Maintained clean and organized checkout area, promoting a welcoming environment for customers.
- Collaborated with team members to optimize store operations and improve workflow efficiency.
- Trained new cashiers on register procedures and customer service best practices.
- Monitored inventory levels at checkout, reporting discrepancies to management promptly.
- Implemented promotional displays at the register, increasing visibility of sales items for customers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Skills
- Collaborative team development
- Troubleshooting skills
- Workflow efficiency
- Supportive team participant
- Strategic team guidance
- Recruitment
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Blue Agave
10.2023 - Current
Manager's Assistant
Celcos
08.2022 - 10.2023
Cashier
Armando's Mexican Food
02.2021 - 08.2022
Hablo español
Spanish is my first language I speak I write and I read in English it's the same