Angel Robinson
Raleigh,North Carolina
Summary
To obtain a challenging Human Resources position within a dynamic HR Department. Seeking a position where Innovation, Organizational Culture, Best Practice, Relationship Building and Compliance serves as a key driver to organizational success and overall employee satisfaction. Achievement-motivated, dependable, and thrive well in a rapidly changing environment.
Top Five Clifton Strengths: Learner. Strategic. Belief. Individualization. Analytical.
Overview
21
21
years of professional experience
Work History
Human Resources Specialist-Employee Relations
WakeMed Health And Hospitals
02.2022 - Current
- Conduct investigations into employee complaints or concerns, including allegations of harassment, discrimination, or policy violations
- Advise managers and employees on company policies, procedures, and employment laws
- Develop and implement employee relations programs and initiatives to promote a positive work environment and improve employee engagement
- Mediate conflicts between employees or between employees and managers, and facilitate resolution of disputes
- Provide guidance and support to managers on employee performance management, including coaching, counseling, and disciplinary actions
- Collaborate with HR colleagues to ensure consistency and alignment in HR policies and practices
- Conduct exit interviews and analyze data to identify trends and opportunities for improvement in employee retention and engagement
- Develop and deliver training programs on employee relations topics, such as conflict resolution, harassment prevention, and effective communication
- Maintain accurate and confidential employee relations records and documentation
- Stay up-to-date on changes in employment laws and regulations, and ensure compliance with all applicable laws and regulations
- Participate in HR projects and initiatives as needed, such as diversity and inclusion programs, employee engagement surveys, or talent management initiatives such as Turnover Review and Retention Strategy
- Build and maintain relationships with key stakeholders, including managers, employees, and external partners such as legal counsel or labor unions.
- Manage the ADA process including review of documentation, interactive discussion, assistance with job placement and collaboration with departmental leadership on decision determinations.
Human Resources Generalist
Easter Seals UCP NC/VA
11.2017 - 02.2022
- Assure HR Policies and Procedures are executed equitably and consistently throughout the organization
- Consult with supervisors, managers, and directors to analyze people needs of the organization and develop strategies to meet those needs, which includes but not limited to routine Environmental Scans
- Lead Employee Engagement directives through lunch and learn workshops, open door and transparent communication, and provide timely responses to questions/concerns
- Counsel Supervisors on Staff Management, problem solving, dispute resolutions, and managing employee performance/behavior issues
- Investigate employee relations complaints and concerns objectively and timely
- Manage the recruitment functions in a multi-region setting, which include job posting, networking, phone screen, pre-employment testing, interviewing, applicant tracking, job fairs, criminal background checks, and preparation of offer letters through Ascentis HR
- Facilitate new hire orientation and new hire welcome program utilizing exit interview results provided from previous year and feedback from annual Employee Opinion Survey
- Manage the onboarding of internal and external Contractors, Interns and Volunteers.
Human Resources Specialist
Easter Seals UCP NC/VA
07.2015 - 11.2017
- Serve as agency Workers' Compensation Coordinator (perform preliminary investigations, report claims to carrier, coordinate medical care, counsel injured workers and supervisors on work comp benefits, liaison between carrier and agency, collaborate with risk management team to develop strategies to reduce/prevent work-related injuries)
- Source, screen, onboard and coordinate trainings for new hires
- Conduct background checks and verify credentialing of staff
- Process PAF's for promotions, transfers, terminations, and salary changes, etc
- Assist with unemployment claims, employee relations issues, layoffs and terminations
- Conduct E-Verify Verifications and Recertification through Department of Homeland Security
- Prepare and analyze HR related reports and statistics to inform management of developing trends in Recruitment and Employee Retention
- Assist with the development and implementation of company Policy and Procedures.
Workers' Compensation Claim Specialist -Licensed
CorVel Healthcare Corporation
10.2011 - 07.2015
- Investigate, evaluate and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio
- Establish plan of actions for each case to aid in swift and efficient resolution, make monetary reserve recommendations based on each action plan, follow up on treatment plans via electronic case management software
- Counsel employers, injured workers, and medical professionals on workers' compensation benefits and statutes
- Interview injured workers, witnesses, and employers to gather information on each case and utilize obtained information to render decisions, hire private investigators and review surveillance reports to determine if case needs to be referred to state fraud agency
- Present status of cases and participate in their discussion at claim committee meetings
- Complete OSHA logs on behalf of the client for compliance purposes
- Review medical reports and authorize ongoing medical attention to aid in maximum medical improvement, and to alleviate fraud
- Review bills to ensure services rendered are related to each case, issue payment to medical professionals, case managers, investigators, and legal professionals according to fee schedule.
Claim Assistant
CorVel Healthcare Corporation
10.2009 - 10.2011
- Provided customer service, such as limited instructions on proceeding with claims or referral to medical providers
- Corresponded with insured to obtain information or inform them account status or changes
- Trained 6 claim assistants and efficiently organized work flow
- Transcribed data to worksheets and enter data into computer for use in preparing documents and adjusting claims
- Developed a training packet for newly hired claim assistants within the branch
- Examined letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes
- Composed business correspondence for supervisors, managers and professionals.
Customer Service Representative
Centralized Showing Services
08.2008 - 10.2009
- Scheduled Real Estate showings for prospective buyers and selling agents
- Referred unresolved customer grievances to designated departments for further investigation
- Solicited sales of new or additional services or products
- Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Received inbound and placed outbound calls in a high call volume environment via use of a multi-line telephone system.
Behavior Intervention Intern
Mary Phillips Alternative High School
08.2008 - 04.2009
- Helped students to create individualized behavior modification plans
- Encouraged students to develop work skills and to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills or develop social relationships
- Communicated and interacted with students through teaching and counseling
- Tutored students in high school Math, English, and Social Studies
- Monitored students' physical and emotional well-being and reported unusual behavior or physical ailments to teaching staff and school social worker.
Legal Clerk -Seasonal
Social Security Administration
06.2003 - 01.2008
- Gathered and analyzed research data, such as statutes, decisions, and legal articles, codes, and documents
- Prepared written opinions and decisions
- Prepared and processed legal documents and papers, such as summonses, subpoenas, complaints, appeals, motions, and pretrial agreements
- Mailed, faxed, or arranged for delivery of legal correspondence to clients, witnesses, and court officials
- Received and placed telephone calls
- Made photocopies of correspondence, documents, and other printed matter
- Assisted attorneys in collecting information such as employment, medical, and other records
- Drafted and typed office memos
- Completed various forms, such as accident reports, trial and courtroom requests, and applications for clients.
Education
B.A. Psychology -
SAINT AUGUSTINE'S COLLEGE
Raleigh, North Carolina05.2009
Skills
- Problem Solving and Critical Thinking
- Effective Communication
- Conflict Resolution
- Policy Interpretation
- Excellent Service Skills: received Alberta Turner Service Award
- Team Player
- Proficient Computer Skills: Word, Excel, PowerPoint, Office, Various HRIS Systems (ADP,UKG, Ascentis, PeopleFluent)
Timeline
Human Resources Specialist-Employee Relations
WakeMed Health And Hospitals
02.2022 - Current
Human Resources Generalist
Easter Seals UCP NC/VA
11.2017 - 02.2022
Human Resources Specialist
Easter Seals UCP NC/VA
07.2015 - 11.2017
Workers' Compensation Claim Specialist -Licensed
CorVel Healthcare Corporation
10.2011 - 07.2015
Claim Assistant
CorVel Healthcare Corporation
10.2009 - 10.2011
Customer Service Representative
Centralized Showing Services
08.2008 - 10.2009
Behavior Intervention Intern
Mary Phillips Alternative High School
08.2008 - 04.2009
Legal Clerk -Seasonal
Social Security Administration
06.2003 - 01.2008
B.A. Psychology -
SAINT AUGUSTINE'S COLLEGE
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