Angel Robinson
Riverdale
Summary
Results driven customer service professional with supervisory experience,specializing in team leadership,customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Home Health Aide/Resident Care Supervisor
Private Duty
Chicago, IL
02.2023 - Current
- Provide compassionate personal care, assisting clients with daily living activities and maintaining dignity.
- Monitored client vital signs, reporting changes to healthcare professionals for timely interventions.
- Assisted clients in mobility, ensuring safety while promoting independence and physical well-being.
- Supervise and support caregiving staff .
JUNIOR SERVICE REPRESENTATIVE
MIDAMERCIA CARPENTERS
Chicago, IL
04.2024 - 01.2026
- Handled high volume inbound and outbound calls.
- Assisted with pension benefits and insurance.
- Assisted with claims issues and questions concerning claims.
- De-escalated customers concerns and complaints with empathy and professionalism.
- Followed company ,polices, and procedure.
Collaborated with team members and supervisors to improve service delivery and customer experience.
TARGET
Customer Service Representative & Administration
Chicago, IL
07.2022 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Provided administrative and care support to care management teams assisting with coordination of member plans.
- Conducted outbound and inbound calls to assess needs and verify information and support.
- Assisted with scheduling appointments and follow ups , and referrals.
Education
Associate of Science - BUSINESS
KNOXVILLE COLLEGE
KNOXVILLE TN05-1996
Skills
- Attention to detail
- Organization skills
- Solve problems promptly
- Microsoft Office-Word , Excel,Outlook
- Remote work tools -Teams,Zoom
- Conflict Resolution
Timeline
JUNIOR SERVICE REPRESENTATIVE
MIDAMERCIA CARPENTERS
04.2024 - 01.2026
Home Health Aide/Resident Care Supervisor
Private Duty
02.2023 - Current
TARGET
Customer Service Representative & Administration
07.2022 - 01.2023
Associate of Science - BUSINESS
KNOXVILLE COLLEGE