Angel Robles
Targeted Case Manager/Wraparound Facilitator; Ph.D. Student
Wakefield,MI
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community services and inclusivity. Enthusiastic about managing and overseeing implementation of daily operations. Quick and firm decision-maker possessing proficient communication and organizational skills. Recognized for successfully collaborating with administration to develop work plans, policies, and strategies.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Targeted CSM/Wraparound QIHP, CHMP, QHMP
Gogebic Community Mental Health Authority
Wakefield, MI
09.2023 - Current
- Conducted comprehensive assessments to identify client's needs and appropriate resources for support to 40 or more families weekly.
- Enhanced client well-being by developing personalized case management plans.
- Advocated on behalf of clients when faced with challenges or obstacles impeding their progress towards goals
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with community members to develop and implement service initiatives.
- Partnered with local, regional, and state organizations to expand access to social and community services.
- Promoted self-sufficiency through skill-building activities focused on problem-solving, decision-making, and goal setting.
- Facilitated individual and group sessions to promote positive behavior change for children and families.
Corporate Compliance, Quality Improvement
Gogebic Community Mental Health Authority
Wakefield, Michigan
04.2022 - Current
- Ensured compliance with industry regulations through meticulous documentation and recordkeeping.
- Collaborated with audit to apply root cause analysis guidance and establish effective corrective action plans.
- Collaborated with HR and IT to develop and implement code of business and ethics and anti-harassment policies and related personnel training.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving services and achieving customer satisfaction.
- Managed multiple quality improvement projects simultaneously, ensuring timely completion within budget constraints and maintained CARF accreditation.
- Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable laws.
- Managed relationships with external auditors, facilitating timely completion of annual audits and addressing identified issues promptly.
- Led cross-departmental teams for execution of special projects related to corporate governance improvements including piloting MiCAL for State of Michigan for MDHHS.
- Promoted transparency by regularly updating and communicating compliance objectives, expectations, and achievements.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Optimized collaboration for over 25 committees internally and in community by acting as member, liaison, and chairperson, ensuring alignment of priorities and objectives for involved stakeholders.
Parent Support Partner/Community Living Supports
Gogebic Community Mental Health Authority
Wakefield, MI
09.2020 - Current
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs for 18-20 families weekly.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Handled escalated cases professionally, working closely with stakeholders to achieve mutually beneficial outcome
- Delivered personalized assistance tailored to individual needs and preferences for each parent and family.
- Contributed to positive work culture through effective collaboration, open communication, and constructive feedback sharing among team members.
- Assisted families in navigating social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Worked with parents and family members to develop support networks and multifaceted coping techniques focused on child's needs.
Residential Training Specialist
Gogebic Community Mental Health Authority
Wakefield, MI
10.2017 - Current
- Advocated on behalf of consumers, working with external agencies to secure additional resources or support services as needed.
- Contributed to respectful team environment by collaborating closely with fellow RTSs, sharing insights gained from hands-on experience while learning from others' expertise.
- Enhanced quality of life for through compassionate interactions and personalized support.
- Provided crisis intervention when required, diffusing tense situations while prioritizing safety of all involved parties.
- Monitored progress closely, promptly reporting any concerns or issues to appropriate healthcare providers or supervisors.
- Organized social events and recreational activities, fostering sense of community and enhancing overall wellbeing.
- Complied with relevant regulations governing group home facilities and 8 consumers; participated in ongoing training opportunities to enhance professional knowledge continually.
- Promoted positive behaviors through clear communication, active listening, and consistent reinforcement of community rules and expectations.
- Maintained safe and clean living environment by performing routine housekeeping tasks, ensuring compliance with health and safety regulations.
- Assisted with medication administration under supervision of licensed healthcare professionals to ensure residents received proper dosages on schedule.
Respite Aide
Stuart T. Wilson CPA
Midland, MI
1 2013 - 08.2022
- Alleviate stress on family caregivers by providing respite care services and offering guidance on effective caregiving techniques with overnight and 24/7 care.
- Established trusting relationships with children and families through consistent reliability and genuine empathy towards their unique situations.
- Facilitated recreational activities tailored to individual's interests, promoting social engagement and mental stimulation.
- Ensured safety by identifying potential hazards within their living environments and implementing preventative measures accordingly.
- Aided in maintaining clean living environment, performing housekeeping tasks such as laundry, dishwashing, and tidying up spaces.
- Assisted with range-of-motion exercises, contributing to improved mobility and overall health.
- Assisted in implementation of therapeutic interventions under guidance of occupational or physical therapists for optimal results in rehabilitation.
Education
Ph.D. - Philosophy of Human Services
University of Arizona Global Campus
Chandler, AZ 02.2023 - Current
Master of Arts - Human Services
University of Arizona Global Campus
Chandler, AZ 03.2021 - 08.2022
Bachelor of Science - Biology
Northland College
Ashland, WI 08.2008 - 05.2011
Associate of Arts - Nursing
Gogebic Community College
Ironwood, MI 08.2007 - 12.2008
Skills
Problem-Solving Aptitude
undefinedActivities
I am a member of the Golden Key International Honor Society and Tau Upsilon Honor Alpha Society with a 4.0 as a Ph.D. student at the University of Arizona Global Campus and will be completing my degree in August 2025. I have volunteered at the Wakefield United Methodist Church and Linda's Helping Hands for several years. I have been on various committees at my employment including Anti-Stigma Committee. As chair I participated in events such as the Walk-A-Mile and Pride Picnic that promote inclusivity. I enjoy volunteering to help those in need in the community whether it's yard work, cleaning, organization, child care, elderly adult care, or driving others to appointments.
References
- Dr. Christina (Tina) Han. Email: tinahan789@gmail.com Phone: 360-348-3393
- Amelia (Amy) Brannock. Email: abrannock2014@gmail.com Phone: 443-827-5444
- Monica Lemerond, LLMSW. Email: mmlemerond@gmail.com Phone: 906-236-5792
- Rev. Theodore Trudgeon. Email: aa8yf@yahoo.com Phone: 906-365-0491
- Amiee Oberst. Email: aimeeoberst@gmail.com Phone: 906-285-0915
- Molly Hastings. Email: Hastingsmm4@gmail.com Phone: 352-286-1558
Accomplishments
I have numerous certifications and continuing education in the mental health field and crisis intervention while working with children and adults living with varying physical and mental capabilities. I have a portfolio that highlights all of these achievements that is given upon request.
Timeline
Targeted CSM/Wraparound QIHP, CHMP, QHMP
Gogebic Community Mental Health Authority
09.2023 - Current
Ph.D. - Philosophy of Human Services
University of Arizona Global Campus
02.2023 - Current
Corporate Compliance, Quality Improvement
Gogebic Community Mental Health Authority
04.2022 - Current
Master of Arts - Human Services
University of Arizona Global Campus
03.2021 - 08.2022
Parent Support Partner/Community Living Supports
Gogebic Community Mental Health Authority
09.2020 - Current
Residential Training Specialist
Gogebic Community Mental Health Authority
10.2017 - Current
Bachelor of Science - Biology
Northland College
08.2008 - 05.2011
Associate of Arts - Nursing
Gogebic Community College
08.2007 - 12.2008
Respite Aide
Stuart T. Wilson CPA
1 2013 - 08.2022
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