Angel Rochester
Auburn,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Professional receptionist skilled in managing front office operations with strong focus on team collaboration and achieving results. Adept at handling administrative tasks, ensuring smooth workflow, and providing exceptional customer service. Reliable in adapting to changing needs and fostering positive, efficient work environment. Strong communication skills, problem-solving abilities, and welcoming demeanor ensure professional and effective front office experience.
Overview
6
6
years of professional experience
Work History
Lead Front Office Receptionist /Head Cashier
Dupratt Ford Auburn
08.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
Front End Supervisor
Briar Patch Co-Op
07.2023 - 01.2024
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
- Ensured adequate staffing levels during peak business hours.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Handled payment processing and provided customers with receipts and proper bills and change.
Front End Manager
CVS Pharmacy
03.2022 - 05.2023
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
- Resolved customer complaints in a professional manner.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
- Did daily deposits from previous day, Entered into computer, Filled out cash deposit slips and check deposits as well.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
Receptionist
Auburn Honda
09.2019 - 11.2021
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Greeted visitors and provided them with assistance.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
High School Diploma -
Placer High School
Auburn, CA06-1991
Skills
- Opening and closing procedures
- Cash counting
- Administrative Support
- File Management
- Listening Skills
- Cash Handling Accuracy
- Administrative Skills
- Staff Supervision
- Team Supervision
- Customer Service
- Maintaining records
- Customer service
- Cash handling and management
- Cash register operation
References
References available upon request.
Timeline
Lead Front Office Receptionist /Head Cashier
Dupratt Ford Auburn
08.2024 - Current
Front End Supervisor
Briar Patch Co-Op
07.2023 - 01.2024
Front End Manager
CVS Pharmacy
03.2022 - 05.2023
Receptionist
Auburn Honda
09.2019 - 11.2021
High School Diploma -
Placer High School
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