Angel Rodriguez
Minneapolis,MN
Summary
Accomplished Client Relationship Consultant with a proven track record at U.S Bank, enhancing client relationships and team collaboration. Expert in client rapport and problem-solving, achieving significant improvements in customer satisfaction and business growth. Skilled in leading projects and fostering team development, ensuring the delivery of comprehensive solutions and best practices.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Relationship Consultant
U. S Bank
05.2023 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Enhanced communication among team members, fostering a collaborative and supportive work environment.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs
- Builds and fosters relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs, and banking channel preferences. Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients. Recommend bank products for our customers.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Front End Manager
Lunds & Byerlys
04.2021 - 05.2023
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in 10 checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
Education
High School Diploma -
Banning High School
Banning, CA06.1996
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership & Development
- Client Relationships
- Integrity and Honesty
- Analytical Thinking
- Customer Relationship Management
- Project Leadership
- Client rapport
- Best Practices Implementation
Certification
- CNP - Certified Notary Public
Languages
Spanish
Elementary
Timeline
Client Relationship Consultant
U. S Bank
05.2023 - Current
Front End Manager
Lunds & Byerlys
04.2021 - 05.2023
High School Diploma -
Banning High School
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