Energetic professional successfully motivates and builds positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Orientation Leader
McDonald's Restaurant
Tampa, FL
10.2022 - Current
Directed the recruitment process for new employees, including interviewing and selecting candidates.
Identified training needs for staff members and developed appropriate programs.
Established clear roles, responsibilities, expectations, timelines, and resources for team projects.
Organized events for staff engagement activities such as team building exercises.
Participated in potential new hire interviewing sessions to help identify qualified candidates.
Monitored employee productivity to provide constructive feedback and coaching.
Responded to customer questions regarding products, prices and availability.
Assistant Store Manager
Caspers Company McDonalds
Tampa, FL
06.2002 - 10.2022
Supervised cash handling processes to ensure accuracy of transactions.
Maintained a safe working environment by enforcing safety regulations.
Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
Provided training to new employees on company policies and procedures.
Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Provided leadership support during peak business hours by motivating staff members to meet targets.
Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Organized weekly meetings with department heads to review progress on key objectives.
Managed day-to-day operations including scheduling shifts, assigning tasks.
Education
Bachelor of Business Administration - Human Resources Management
Colorado Technical University
Colorado Springs, CO
04-2026
Skills
Training planning
Human Resources Support
Safety Instruction
Activity Planning
Team Meetings
Recruitment and hiring
Motivating Teams
Influencing Others
Goal-Oriented
Training and mentoring
Effective Communication
Written Communication
Languages
Spanish
Professional
English
Professional
Certification
Protocol Serv safe
Serv Safe Certificate
Certificate Human Resources Payroll
Certificate HR Foundations Core Human Resources
Timeline
Orientation Leader
McDonald's Restaurant
10.2022 - Current
Assistant Store Manager
Caspers Company McDonalds
06.2002 - 10.2022
Bachelor of Business Administration - Human Resources Management