Angel Rodriguez
Crystal City,TX
Summary
Authorized to work in the US for any employer. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Health Advisor
Carenet Healthcare
07.2021 - Current
- Handles incoming and outgoing calls efficiently.
- Enhance accuracy of member demographic records.
- Evaluated approval status for diverse healthcare procedures.
- Addressed inquiries regarding member benefits.
- Processed requests for replacement insurance cards.
- Managed requests for provider directories to be sent to members by mail or email.
- Contacted vendor support to verify availability of durable medical equipment supplies for members.
- Ensured members received precise contact numbers for business inquiries.
- Redirected members to appropriate business line.
- Clarified various benefits available to members.
- Verified network status of providers.
- Modified primary care provider details as necessary.
- Logged account activities.
- Communicated updates and messages to leads, supervisors, managers, and nurse case managers via email.
- Monitored daily schedules for nurse case managers' availability.
- Created tickets to resolve card-related issues.
- Monitored emails and Teams chat, Zoom chat for timely updates.
- Utilizing correct status settings on phone system.
- Consistently communicate issues to manager.
- Conduct daily surveys to enhance member care quality.
- Provided health assessments and personalized wellness plans to enhance client understanding of health needs.
Billing & Collection Clerk
Vida Y Salud Health Systems
01.2020 - 07.2021
- Managed patient copay payment procedures.
- Refined discount structures for members.
- Sent out letters offering discounts and or updates needed for income household.
- Managed insurance updates efficiently.
- Processed patient check-outs post-consultation.
- Ensured patient information was consistently up-to-date.
- Maintained accurate records by scanning and organizing patient account details.
- Prepared deposit slips, posted accounts, and maintained records.
Representative
Workforce Solutions Middle Rio Grande
12.2019 - 01.2020
- Initiated customer interactions with a smile.
- Managed phone lines and directed calls to appropriate departments.
- Monitored daily attendance logs.
- Utilized dual systems for customer check-in.
- Organized calendar with updated meeting details.
- Oversaw task completion and handled mail organization.
- Cultivated strong rapport with colleagues and leadership.
Customer Service Representative
PFS CORPORATION
08.2017 - 12.2019
- Managed communication through emails and phone calls.
- Directed account activities.
- Supported clients by addressing their questions.
- Delivered customer support maintaining a friendly and professional approach.
- Facilitated payment processing, discount applications, and payment plan setups.
- Coordinated voicemail handling to ensure timely responses.
- Updated patient insurance information for claim submission.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on special pricing opportunities and company offerings.
Service Representative / Kid's Club Attendant
24 Hour Fitness
12.2015 - 03.2017
- Regularly attended to upkeep requirements to keep kids' club facilities clean and safe.
- Created enjoyable experiences to ensure children remained entertained and content.
- Fostered inviting atmosphere for children, ensuring comfort for parents.
- Protected children by maintaining secure premises both indoors and outdoors.
- Processed check-ins for gym and kid's club attendees.
- Conducted gym walkthroughs to ensure proper setup.
- Maintained stock levels in the nutrition area.
- Established accounts for members and children.
- Created a welcoming atmosphere for gym members.
- Provided comprehensive information about gym amenities during calls.
Computer Technician
Resale Resource Warehouse
09.2015 - 02.2016
- Troubleshot hardware issues through computer system disassembly.
- Diagnosed devices to pinpoint hardware and software performance issues.
- Installed computers and devices on networks, ensuring proper connections.
- Diagnosed and determined system issues to route for repair.
- Identified hardware issues caused by component failures using approved diagnostic tools.
- Detected and corrected error messages within software and hardware reporting systems.
- Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.
- Applied corrective hardware solutions as problems arose and provided end-user training to enhance operations.
Education
Diploma -
Must Online High School
Remote05.2009
Skills
- Customer Service and Support
- Call Center
- Bilingual
- Salesforce CRM Software
- Microsoft Office
- Credit Card Payment Processing
- Upselling Products and Services
- Multitasking and Prioritization
- Understanding Customer Needs
- 50 wpm Typing Speed
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Inbound and Outbound Calling
- Retail Sales Customer Service
Languages
English
Professional
Spanish
Limited
Timeline
Health Advisor
Carenet Healthcare
07.2021 - Current
Billing & Collection Clerk
Vida Y Salud Health Systems
01.2020 - 07.2021
Representative
Workforce Solutions Middle Rio Grande
12.2019 - 01.2020
Customer Service Representative
PFS CORPORATION
08.2017 - 12.2019
Service Representative / Kid's Club Attendant
24 Hour Fitness
12.2015 - 03.2017
Computer Technician
Resale Resource Warehouse
09.2015 - 02.2016
Diploma -
Must Online High School
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