Angel Rodrigueztapia
Moreno Valley,CA
Summary
Highly skilled and dedicated US Army Veteran with a profound background in the medical field. Combining a strong sense of duty with extensive experience in providing medical care to military personnel and civilians in various challenging environments. Demonstrated expertise in emergency medical procedures, trauma management, and patient stabilization. Committed to maintaining the highest standards of healthcare and ensuring the well-being of all patients under their care. Adept at leading and training medical teams, fostering a cohesive and efficient work environment. Adaptable, resilient, and possessing exceptional problem-solving abilities to handle complex situations with composure. Seek to leverage these talents to continue serving with excellence and making a significant impact on the health and welfare of those in need.
Overview
9
9
years of professional experience
Work History
Rideshare Driver
Uber
01.2021 - Current
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Followed company guidelines and policies when interacting with passengers.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Responded to passenger concerns and complaints politely and professionally.
- Communicated with dispatchers and other drivers to coordinate passenger pickups and drop-offs.
- Helped passengers with luggage, collected fares, and politely answered questions.
- Communicated with passengers regarding the estimated time of arrival.
- Assisted elderly and disabled passengers entering and exiting the shuttle.
- Maintained impeccable records of daily drives, vehicle maintenance, and notable incidents.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
Operations Lead
NFI INDUSTRIES
06.2020 - 11.2020
- Managed and allocated staff and material resources to meet production goals.
- Performed quality control and monitored production efforts.
- Oversaw problem resolution to address barriers to operational efficiency.
- Planned operations and activities, and led projects.
- Recommended actionable changes, lead provisioning, and draft plans to maintain operational status.
- Motivated and trained employees to maximize team productivity.
- Analyzed department metrics and performance and reported findings to management.
- Tracked company equipment, tools and technology to manage inventory.
- Compiled training materials for new employees and tracked skill development.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Reduced downtime from shift changes by 15%
United States Army
US Army
06.2014 - 06.2020
- Produced reports on equipment status, incidents, personnel readiness, and intelligence for superiors.
- Developed and implemented strategies to maximize squad efficiency.
- Developed and maintained positive relationships with s
- Oversaw 15 civilian employees and 7 Junior enlisted soldiers
- Established and maintained quality control standards.
- Created and implemented organizational policies and procedures.
- Established and maintained effective communication with staff, physicians, and community organizations to promote high-quality patient care.
- Designed and introduced leadership development, coaching, and team management models, resulting in promotion of employees to increased levels of responsibility.
- Ordered all office supplies and kept a check on inventory levels.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adhered to strict protocols and followed orders while conducting operational missions.
- Trained personnel to improve performance and attain mission-ready status.
Education
Associates in Business Administration - Business Administration
Riverside City College
Riverside, CA06.2024
Skills
- Active Listening
- Customer Service
- Team Collaboration
- Conflict Management
- Microsoft Office
- Accuracy and Efficiency in Documentation
- Operational Efficiency and Safety
- Employee Relationships
- People Management Proficiency
- Professional Communication
- Coordinating
- Customer Service and Assistance
Languages
Spanish
Native or Bilingual
Timeline
Rideshare Driver
Uber
01.2021 - Current
Operations Lead
NFI INDUSTRIES
06.2020 - 11.2020
United States Army
US Army
06.2014 - 06.2020
Associates in Business Administration - Business Administration
Riverside City College