Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANGEL ROGERS

Baltimore,USA

Summary

Friendly and engaging Cashier with history of delivering excellent customer service in busy settings. Strong payment processing and client engagement skills to promote seamless facility operations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience

Work History

Operator

Mv Transportation Inc.
06.2024 - Current
  • Picking up customers and dropping them to their destination in an appropriate time.


  • Operating mta mobility vehicles.


  • Excellent communication skills


  • Excellent customer services skills


  • Excellent Attention to details


  • Collecting data , documentation of information


  • Collaboration



Parking Supervisor

penn parking
03.2024 - Current
  • Lead day-to-day activities of assigned shift(s) and parking facilities to ensure optimum efficiency and compliance with appropriate policies, procedures, and specifications.
  • Responds to general parking inquiries, requests, and complaints and escalates any difficult concerns to leadership. Provide feedback on operational needs.
  • Inspect facilities on a routine basis to ensure that all facilities and systems are functioning and available for patron use.
  • Serve as on-site supervisor during special events, ensuring adequate staff coverage to assist customers and direct flow of garage traffic.
  • Troubleshoot equipment malfunctions and maintain Parking and Revenue Control System (PARCS) equipment.
  • Assist customers with on-site issues such as battery jumps, lockouts, and security concerns and reporting.
  • Provide coverage for Parking Ambassadors as necessary.
  • Performs other duties as assigned.

Cashier/Customer Service Representative

Penn Parking Inc.
05.2023 - 03.2024
  • Operated cash register efficiently and accurately, processed payments by cash, credit card, or automatic debit i.e cash app
  • Provided excellent customer service to resolve customer complaints in a timely manner
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Answered customer inquiries and provided accurate information regarding products and services
  • Greeted staff, guests, vendors, contractors upon arrival at the facility entrance
  • Conducted regular patrols of the facility grounds, parking lots, and perimeter areas
  • Completed day-to-day duties accurately and efficiently
  • Understood and followed oral and written directions
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Fulfillment Associate

Amazon
01.2023 - 04.2023
  • Operated handheld scanners to track merchandise throughout fulfillment process
  • Filled orders according to defined standards using standard picking system
  • Followed proper packaging requirements depending on order size and type
  • Collaborated with team members to ensure efficient workflow throughout the shift.

Education

General Studies - undefined

Augusta Fells Savage Institute Of Visual Arts
01.2017

Skills

  • Payment Collection
  • Payment Processing
  • Customer Service
  • Conflict Resolution
  • Time management skills
  • Order Packaging
  • Guest inquiries
  • Customer service excellence
  • Performance Management
  • Policy Implementation
  • Staff Development
  • Risk Assessment
  • Environmental Compliance
  • Parking Technology
  • Time Management
  • Staff Supervision
  • Problem Solving
  • Traffic routing
  • Incident Reporting
  • Problem-Solving
  • Professional and Courteous
  • Professionalism
  • Active Listening
  • Teamwork and Collaboration
  • Goal Setting
  • Cash Register Operation
  • Customer Assistance
  • Cash Handling
  • Cash Drawer Balancing
  • Written and verbal communication
  • Credit and cash transactions
  • Cleaning and sanitizing
  • Organizational abilities
  • Strategic Planning
  • Facility Maintenance
  • Inventory Control
  • Organizational Skills
  • Parking Operations Management
  • Decision Making
  • Traffic direction
  • Policy Enforcement
  • Staff Management
  • Multitasking Abilities
  • Adaptability
  • Attention to Detail
  • Continuous Improvement
  • Managing Operations and Efficiency
  • Driving skills
  • Following traffic protocol
  • Safely transporting customers

Timeline

Operator

Mv Transportation Inc.
06.2024 - Current

Parking Supervisor

penn parking
03.2024 - Current

Cashier/Customer Service Representative

Penn Parking Inc.
05.2023 - 03.2024

Fulfillment Associate

Amazon
01.2023 - 04.2023

General Studies - undefined

Augusta Fells Savage Institute Of Visual Arts