Angel Rohr
Pe Ell,WA
Overview
1
1
year of professional experience
Work History
Key Holder Leader
Dollar General
07.2024 - Current
- Improved customer service by projecting friendly and knowledgeable attitude.
- Maintained open lines of communication with both staff and management, fostering a team-oriented atmosphere that encouraged collaboration and mutual support.
- Contributed to the development of store policies and procedures by sharing insights gleaned from extensive experience in retail sales environments.
- Boosted customer satisfaction through exceptional service, attentive listening, and efficient problem resolution.
- Led a team of sales associates to consistently meet or exceed sales targets and optimize store profits.
- Handled escalated customer inquiries or complaints promptly, demonstrating empathy while seeking fair resolutions that satisfied both parties involved.
- Provided consistent feedback to staff members on their performance, facilitating opportunities for growth and improvement as needed.
- Conducted regular audits of cash registers, reconciling discrepancies with appropriate documentation in accordance with company protocol.
- Developed strong relationships with customers, fostering loyalty and repeat business for the store.
- Ensured compliance with all safety protocols, maintaining a clean and hazard-free work environment for employees and customers alike.
- Oversaw daily store operations while maintaining a professional demeanor under pressure and adapting quickly to changing priorities as necessary.
- Trained new hires on company policies, procedures, and best practices in sales techniques and customer service.
- Participated in weekly meetings with management to review progress toward goals, discuss challenges faced by the team, and strategize solutions for future success.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Streamlined opening and closing procedures as integral member of store staff.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Trained newly hired sales team in upselling techniques.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Education
High School Diploma -
Online
King County05-2020
Skills
- Customer service focus
- Cash handling proficiency
- Employee scheduling
- Interpersonal relations
- Store maintenance
- Strong leadership
- Customer service
- Workplace safety
- Cash handling
- Customer service management
- Training and mentoring
- Team building
- Cash handling accuracy
- Task delegation
- Staff training
- Team member development
- Safety enforcement
- Inventory monitoring
- Daily reporting
- Sales proficiency
- Bank deposits
- Employee oversight
- Front end operations
- Opening and closing coordination
- Drawer counting
- Multitasking and prioritizing
- Problem-solving
- Problem-solving abilities
- Attention to detail
- Time management
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Customer satisfaction
- Organizational skills
- Cash handling and reconciliation
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Customer engagement
- Store operations
- Customer relations
- Superior work ethic
- Inventory and stocking
- Computer proficiency
- Goal setting and achievement
- Handling complaints
- Task prioritization
- Flexible work schedule
- Self motivation
- Product knowledge
- Conflict resolution
- Employee training
- Goal setting
- Complaint handling
Timeline
Key Holder Leader
Dollar General
07.2024 - Current
High School Diploma -
Online